Chillme Reviews 

366
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers are constantly thrilled with the incredible comfort and premium quality of the stylish sofas, noting that the fabrics look even better in person than online. People frequently mention that the delivery drivers go above and beyond, being exceptionally helpful, polite, and incredibly quick to assemble the furniture seamlessly in the room. Some reviewers were not happy with the product quality, describing the sofas as poorly made with cheap materials and flimsy wood. A few customers also felt that the overall construction felt weak, pointing to low-grade foam and poor framing.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with the beautiful design,... See more

Quality

Clients share positive opinions on quality, consistently highlighting the beautiful design and comfortable... See more

Delivery service

Customers report widespread satisfaction and appreciation regarding the delivery service, frequently... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly. Reviewers frequently highlight... See more

Service

Users describe positive interactions with service, highlighting fast and efficient delivery combined with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered two sofas from Chill Me, the Dallas and the Alvaro, and we are absolutely delighted with both of them. They are beautiful, stylish and very comfortable. A special thank you to Dariusz,... See more

Rated 5 out of 5 stars

Just one word: EXEPTIONAL Great service, fast communication and perfect delivery. We made the mistake of ordering from Amazon as we weren’t sure about the company it self (loads of scam around),... See more

Company replied

Rated 5 out of 5 stars

I ordered the custom Crown (woven Fabric) Khaki Brown (4) Dallas Corner Sofa. The quality is incredible, its so soft and comfortable to sit on. The quality of the Fabric is fantastic and the colour lo... See more

Company replied

Rated 5 out of 5 stars

Wonderful experience with support and services form Chillme team. Little longer time for delivery but we been updating about that. Sofa incredible cozy and quality top level. We truly appreciat... See more


Company details

  1. Sofa Store

Written by the company

ChillMe is a UK-based furniture brand specialising in modern sofas, corner sofas, and sofa beds designed for everyday living. Our collections combine contemporary design with practical features such as storage, sleeping functions, and adjustable comfort — making them ideal for real homes, not just showrooms. We focus on creating stylish, comfortable furniture that fits seamlessly into UK lifestyles — whether you’re furnishing a compact flat or a large family living room. With a wide range of fabrics, colours, and configurations available, every sofa can be tailored to suit your space and personal style. At ChillMe, comfort and durability come first. Our sofas are built using quality materials and designed for daily use, offering long-lasting support, easy functionality, and reliable performance. From corner sofa beds with storage to modern electric reclining designs, we aim to deliver furniture that works as beautifully as it looks. We pride ourselves on a personal, customer-focused approach. As a growing UK brand, we work closely with our customers to provide clear communication, flexible options, and a smooth delivery experience from order to installation. With UK-wide delivery and a carefully curated range of modern designs, ChillMe helps you create a comfortable, stylish living space that truly feels like home.


Contact info

4.8

Excellent

TrustScore 5 out of 5

366 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(366)

84 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

👍🏻 Love my new sofa

Absolutely love my new sofa excellent delivery service delivered well before estimated delivery date which was a bonus. It’s sturdy and very firm also very comfortable. Very good quality. Delivery driver very helpful put sofa together in no time at all at a fee but so much better than doing it myself. Definitely recommend this sofa 👍🏻

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Very Happy With Our Purchase

We ordered two sofas from Chill Me, the Dallas and the Alvaro, and we are absolutely delighted with both of them. They are beautiful, stylish and very comfortable.

A special thank you to Dariusz, the delivery driver, who was extremely friendly, helpful and professional. He assembled both sofas very quickly and made the whole delivery experience smooth and stress-free.

We are very happy with our purchase and would definitely recommend Chill Me to anyone looking for beautiful, good-quality sofas. Thank you for the great service!

30 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing sofa

Amazing sofa
Love it
Very comfortable
Beautiful design
Fast delivery and very fast assembly
Highly recommended
Thank you so much
Ordered Oxford U 9/17

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience throughout

I have found my experience with Chill Me to be nothing short of professional & extremely helpfull throughout the whole process.
From keeping me updated to ensuring my mind is at ease. I would very highly recommend and not to forget i was super happy with the sofa recieved.

Thank you Chill Me!

24 July 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your wonderful review!

We’re delighted to hear you found the whole experience professional, helpful, and reassuring from start to finish. It’s fantastic to know our communication helped put your mind at ease and, most importantly, that you’re so happy with your new sofa.

Your recommendation means a lot to us — thank you for choosing Chill Me!

Rated 5 out of 5 stars

Really love our sofa from this company…

Really love our sofa from this company were brilliant and defered delivery till i needed it, and delivery driver was amazing, this is in office/movie room and sofa bed for when people stay

5 July 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your lovely review!

We’re delighted to hear you love your new sofa and that we could accommodate your preferred delivery timing. It’s great to know the sofa bed is perfect for your office/movie room and for guests when they stay.

We’re also so pleased the delivery driver made such a great impression. Thank you for choosing Chill Me and for your kind words!

Rated 4 out of 5 stars

Corner Sofa Bed with Storage

Great quality corner sofa but long waiting time.

7 March 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you for your honest feedback!

We’re really pleased to hear you’re happy with the quality of your corner sofa. We’re sorry that the waiting time was longer than you would have liked, and we genuinely appreciate your patience.

Thank you for choosing Chill Me and for sharing your experience!

Rated 5 out of 5 stars

I ordered the custom Crown (woven…

I ordered the custom Crown (woven Fabric) Khaki Brown (4) Dallas Corner Sofa. The quality is incredible, its so soft and comfortable to sit on. The quality of the Fabric is fantastic and the colour looks premium. The delivery driver was exceptional Darius took great care and assembled everything quick and neatly. He was friendly, knowledgable and offered some thoughful insights on life. Great person to speak with. I'm over the moon with my whole experience. I can't believe I got such premium quality and service for that price. Thanks

5 July 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your incredible review!

We’re absolutely delighted to hear how much you’re enjoying your custom Dallas Corner Sofa. It’s fantastic to know the fabric, colour, comfort, and overall quality exceeded your expectations.

We’re especially pleased that Darius made such a great impression with his careful assembly, professionalism, and friendly nature. We’ll be sure to pass your wonderful feedback on to him!

It means a lot to hear that you feel you received premium quality and service at such a great price. Thank you for choosing Chill Me and for your fantastic support!

Rated 5 out of 5 stars

Amazing delivery driver and great company

Absolutely recommend this company, I got scammed a week before where they delivered the wrong sofa and then couldn’t get intouch, I needed a company I could trust. The driver was amazing and talked us through and built the sofa for us, really really helpful and I can’t recommend these guys enough. Top bloke and great company

15 June 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your fantastic review and for putting your trust in us!

We’re especially glad we could give you a positive experience after what happened with your previous order. It’s wonderful to hear that our driver made everything easy by talking you through the sofa and assembling it for you.

Your kind words and recommendation mean a lot to our whole team. Thank you for choosing Chill Me!

Rated 5 out of 5 stars

excellent delivery ahead of schedule

excellent delivery ahead of schedule.

I ordered on Amazon and came super fast.
Assembly by the delivery team was great !

I got the OXFORD' L-Shape Sofa, great value !

5 June 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your fantastic review!

We’re delighted to hear your sofa arrived ahead of schedule and that the delivery and assembly went smoothly. It’s great to know you’re enjoying your Oxford L-Shape Sofa and feel it offers such great value.

We truly appreciate your support and kind words — thank you for choosing us!

Rated 5 out of 5 stars

Great service overall and I would highly recommend them

I had an amazing experience with Chillme from start to finish! They talked me through the fabric selection thoroughly and even added more support to meet my expectations at a fair extra cost. Delivery was also made in a timely manner, much quicker than the 12 weeks I was quoted elsewhere. Very happy with the Sofa in the end, its exactly what I wanted/expected

5 June 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your wonderful review!

We’re thrilled to hear you had such a positive experience with Chillme from start to finish. It’s great to know our team could help you choose the right fabric and tailor the sofa to meet your expectations.

We’re also delighted that the delivery was quicker than expected and, most importantly, that your sofa is exactly what you wanted. Your kind words mean a lot to us — thank you for your support!

Rated 5 out of 5 stars

Purchased the Oxford corner sofa…

Purchased the Oxford corner sofa bed.Great communication, fantastic sofa, Good quality and well built. fab storage space. Fantastic price, would highly recommend. Owner delivered and assembled himself,very Friendly and professional

27 May 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your fantastic review!

We’re thrilled to hear you’re happy with your Oxford corner sofa bed — from the quality and storage space to the price and build. It’s great to know the delivery and personal assembly service made everything smooth and easy for you.

We really appreciate your recommendation and support!

Rated 5 out of 5 stars

Amazing quality and beautiful sofa

Good communication from the seller, no issues when I needed to change my order on the day sofa was back in stock, smooth delivery and most important how beautiful and amazing quality my new sofa is, I love it. Thank you

27 May 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your lovely review!

We’re really pleased to hear everything went smoothly for you — from the communication and order change to the delivery. Most of all, we’re delighted that you love your new sofa and are happy with the quality.

We truly appreciate your support and kind words!

Rated 5 out of 5 stars

Absolutely perfect sofa

Absolutely perfect sofa! The quality is excellent, very comfortable, and looks beautiful in the room.
Delivery was smooth, and the delivery driver Dariusz was very helpful – he made sure the sofa was in perfect condition before leaving.
Couldn’t be happier with this purchase – highly recommend!

22 May 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your amazing review!

We’re thrilled to hear you’re loving your sofa — the comfort, quality, and how it looks in your room. It’s great to know the delivery went smoothly and that Dariusz made sure everything was perfect before leaving.

Your recommendation means a lot — we truly appreciate your support!

Rated 5 out of 5 stars

Our sofa was delivered with clear…

Our sofa was delivered with clear communication. It is beautiful, lovely quality, looks far more expensive than the price. The delivery was efficient and professional. Would recommend.

21 May 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your lovely review!

We’re delighted to hear your sofa arrived with clear communication and that you’re happy with the quality and appearance — it’s great to know it looks even better than expected.

We really appreciate your kind words and recommendation!

Rated 5 out of 5 stars

Great service and delivery highly reccomend

Great service and delivery and extremely helpful setting up love the new sofa can’t wait to order again from the company
Initially ordered on Amazon but after research it is cheaper to order from them directly and the man helped set up for free which is appreciated thank you to Darius for the help highly reccomend ordering from this small family business they really care about their customers

28 April 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your fantastic review!

We’re really glad to hear you love your new sofa and that the delivery and setup went smoothly. It’s great that ordering directly worked out better for you, and we’re especially pleased Darius was able to help and make everything easy.

Your support and recommendation mean a lot to our team — thank you for choosing our family business!

Rated 5 out of 5 stars

I've bought a lovely sofa from Chillme…

I've bought a lovely sofa from Chillme and it's lovely!! Very easy to put together and looks very nice in my garden room. The delivery was very smooth and easy. Fully recommend.

27 April 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your lovely review!

We’re really happy to hear you’re enjoying your new sofa and that it was easy to assemble and looks great in your garden room. It’s also great to know the delivery was smooth and hassle-free.

We truly appreciate your recommendation — thank you for your support!

Rated 5 out of 5 stars

Outstanding service and a stunning sofa…

Outstanding service and a stunning sofa – 5 stars!

I recently bought a Chill Me Sofa and honestly couldn’t be happier. First off, the sofa itself looks amazing – the design, the fabric, the comfort… it’s genuinely transformed our living room. Everyone who visits comments on how good it looks.

But what really sets Chill Me apart is the service. It’s a family-run business, and you can tell. The communication from start to finish was outstanding – regular updates, clear delivery info, and a really personal touch. On delivery day, everything went exactly as promised, and the driver was polite and careful.

If you’re looking for a beautiful sofa from a company that actually cares about its customers, look no further. Outstanding in every way.

26 April 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your amazing 5-star review!

We’re really pleased to hear your sofa has transformed your living room and that you’re getting such great feedback from guests — that means a lot. It’s also wonderful to know the whole process felt smooth and well communicated from start to finish, and that our delivery team made a positive impression on the day.

Your kind words about our family-run approach truly mean a lot to us. Thank you for your support and recommendation!

Rated 5 out of 5 stars

great service and quality

great service, good quality sofas, I recommend it 100%

24 April 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your kind review!

We’re really glad to hear you’re happy with the service and the quality of your sofa. Your 100% recommendation means a lot — we truly appreciate your support!

Rated 5 out of 5 stars

Great customer service and great sofa

Great customer service and great sofa. Earlier delivery

26 April 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your kind review!

We’re really glad to hear you’re happy with the sofa and that the earlier delivery was a bonus. It’s great to know our customer service met your expectations too.

We truly appreciate your support!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look