Chill  Reviews 

Was holding for a long time but eventually got connected. Was speaking to Jodie who sorted out my issue very quickly and was most helpful. A pleasurable
experience.

Pleasant efficient response when I got through to the operator, thank you.

Requested named driver documents and was handled quickly.

Really amazing job by Renato there, got my problem solved efficiently and quickly.

Used the chat and spoke with Daniel who was very helpful when I eas renewing my car insurance.

I rang with a query about my policy. Ishika, staff member, was more than helpful. She was polite and patient and sorted everything out as quick as possible. Thank you

Why do you make it extremely difficult for your customers to reach you? I am just totally frustrated. It is extremely uncomfortable . Very arrogant and unsupportive customer service.

Stephen was very helpful and got me the policy I needed at a fair price.

We have had an absolutely appalling experience with Chill Insurance due to internal administrative incompetence and terrible staff conduct.On 19 August, both the policyholder (my fiancé) and myself (the account payer) spoke directly with a Chill agent. He explicitly confirmed that our bank details and proof of address were accepted and that "everything was good." Backing this up, Chill successfully withdrew our monthly premium on 24 August.Despite following their exact instructions and paying our premium, Chill's automated system wrongfully processed a forced cancellation on 2 September over a document dispute. When we called to resolve this obvious internal sync error, the front-line agent pretended to transfer us to a supervisor, but instead passed us directly back to the exact same agent from 19 August who made the error in the first place. He refused to escalate the call or take responsibility for his own mistake, leaving our vehicle illegally uninsured.This is severe broker negligence. We have filed a formal complaint and will be escalating this directly to the Financial Services and Pensions Ombudsman (FSPO). If you want a broker that accurately handles your paperwork and protects your legal driving record, look elsewhere.

Had to enquire about payment for my car insurance. Quick turn around. And it felt i was talking to a human.

Very professional service from Daniel, got my insurance paid swiftly

Spoke to Daniel via chat to renew a home insurance policy. He was friendly, polite and very helpful

Talked to Daniel on chat. Very helpful, polite and efficient. Great customer service

I had a query regarding home insurance and I was answered within a minute by Daniel.
He solved my query within 5 minutes. Excellent service

Stephen Donegan was most helpful in helping achieving a better renewal price.

Stephen who called was really helpful, he talked me through every step, he was very kind and friendly about everything

Great service and fast response. Very helpful.

Fast response to query on behalf of my employer. Agent I spoke to dealt with everything very professionally.
Much appreciated.

Had a very simple and easy dealing with Daniel from the online team. Made the changes for me very quick and had no problem amending the quote for me. Very friendly and helpful 😁