The Canny Company Australia (Pty) Ltd Reviews 

183
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the product highly effective for controlling dogs during walks and preventing pulling, significantly improving their experience. Many praised its quality, describing it as durable and robust. Reviewers also appreciated the collar's easy-to-use design, finding it more comfortable for pets than alternatives. People frequently highlighted the product's effectiveness in dog training, leading to calmer walks and increased owner confidence. Many preferred this collar over other training aids, finding it superior, and the company's service, including sizing assistance and an easy ordering process, also contributed to a highly positive experience.

What people talk about most

Product

Clients share positive opinions on the product, with many expressing satisfaction with the Canny Collar's... See more

Quality

Consumers find quality to be positive, with many reviewers praising the products as robust, durable, and... See more

Delivery service

People report positive experiences with delivery service, consistently highlighting its speed and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nothing works as well as a Canny Collar. We have used them training both our previous golden retriever and our new boy. Simple once you get the knack to put them on, doesn't hurt the dogs, and saves... See more

Company replied

Rated 5 out of 5 stars

This has been the only thing to help our psycho cattle dog be able to walk normally without pulling us the entire way. It came quickly and was easy to put on her - just make sure they can’t slip out t... See more

Company replied

Rated 5 out of 5 stars

I have an Assistance Dog that I have trained myself and it was recommended that I use a Canny Collar. I did try several different collars and found the Canny Collar the best. This is my second Canny C... See more

Company replied

Rated 5 out of 5 stars

Our experience with ordering with The Canny Co was excellent, from ordering to delivery was so easy. So happy with the collar really good quality. We had another type of collar similar to Th... See more

Company replied


Company details

  1. #1 of 1 best companies in Dog Trainer
  2. #1 of 1 best companies in Dog Walker
  3. #1 of 1 best companies in Pet Trainer

Written by the company

The Canny Company manufacture and promote a small range of dog walking products including the popular Canny Collar, the best anti-pull head collar to help train dogs not to pull on the lead, transforming even the worst pullers into happy, well-behaved pets. Simple to fit, easy to use, kind, safe & comfortable, the unique 'behind-the-head' design of the Canny Collar means that it doesn't ride into your dog's eyes nor yank her head to one side. Voted 'Best New Product' by the UK pet industry when first launched, it is still a firm favourite with dog owners, trainers, pet stores and veterinarians. Our mission is to help owners enjoy walking their dog. The Canny Collar helps take away the stress, frustration and embarrassment of walking with a pulling dog, not to mention the worry of being pulled over and causing injury to you both. When you choose a Canny Collar, you're not alone. To date over one million owners have now trained their dogs to walk well on lead using a Canny Collar. Join them today and enjoy a lifetime of walking your dog stress-free on a loose lead.


Contact info

4.8

Excellent

TrustScore 5 out of 5

183 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(183)

42 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The collar was delivered to NZ in a…

The collar was delivered to NZ in a timely manner.

10 July 2026
The Canny Company Australia (Pty) Ltd logo

Reply from The Canny Company Australia (Pty) Ltd

It's great to hear that international postage to NZ is so much faster than it used to be. All the best with your dog Grant!

Rated 5 out of 5 stars

Ordered the size 4 found a was too…

Ordered the size 4 found a was too large, contacted company and they swapped to smaller size immediately.

25 May 2026
The Canny Company Australia (Pty) Ltd logo

Reply from The Canny Company Australia (Pty) Ltd

Thank you for your review Catherine. We always try to rectify any sizing issues right away as we know our customers are super keen to get started. All the best with your dog.

Rated 5 out of 5 stars

I am doing dog obedience with my Boxer…

I am doing dog obedience with my Boxer puppy- the trainer suggested a Halti collar but it wouldn’t fit my puppy’ head and face and was very uncomfortable.
She then recommended a Canny collar. I came straight home and measured my pups neck as per the recommendations on their website, however I wasn’t sure what size to buy. It was a Saturday but I knew I needed it for the next training session so I called hoping someone might answer- they did and the gentleman was very helpful regarding the sizing and me hesitation regarding another training aid not being suitable for my Boxer. I ordered a collar online, it arrived on the Tuesday and I started getting him used to it straight away.
The Canny collar is so much better than the halti, easy to put on and attached to the leash at the top of the neck rather than under his chin which is so much better. I’m so glad I bought a Canny collar!

24 May 2026
The Canny Company Australia (Pty) Ltd logo

Reply from The Canny Company Australia (Pty) Ltd

What a wonderful review of our service and product Kim. We are so glad that Tony could help you on the phone to ensure that you got the correct size and it's great to hear that the collar is making life easier for you and your puppy. All the best with the training!

Rated 4 out of 5 stars

I do like the Canny collar but my dog…

I do like the Canny collar but my dog does easily get it off or it slides off his nose am I doing something wrong

5 May 2026
The Canny Company Australia (Pty) Ltd logo

Reply from The Canny Company Australia (Pty) Ltd

I'm so glad that Anthony our Training DIrector was able to contact you and help rectify the problem Lyn. In order for the collar to work the sizing has to be correct so I'm glad that the smaller collar worked for your dog. All the best!

Rated 5 out of 5 stars

Product quality is great

Product quality is great, shipping is fast.

20 April 2026
The Canny Company Australia (Pty) Ltd logo

Reply from The Canny Company Australia (Pty) Ltd

Thank you for taking the time to review our product and service Eileen. We hope that you and your dogs are enjoying the collars.

Rated 5 out of 5 stars

Must have leads

These leads are great. This is my third lead for my third dog and my first one I brought ages ago is a good as new. Wouldn’t buy any others. Great from puppy age teaching recall or out on the beach when they want to have a big run. They are nice strong soft leads with good grip handles.

6 April 2026
The Canny Company Australia (Pty) Ltd logo

Reply from The Canny Company Australia (Pty) Ltd

Thank you for your great review Kylie. It's great to hear that you and your dogs are enjoying the freedom that the recall leads give you with the security that you still have the control. All the best!

Rated 5 out of 5 stars

Great product. Great service.

Very happycwith our new Canny lead. Took the measurements as shown on the website. Perfect fit. Delivery was quick. Whole process of ordering was very easy. River now walks calmly as opposed to constantly pulling when out for her walks. It really does work.

24 March 2026
The Canny Company Australia (Pty) Ltd logo

Reply from The Canny Company Australia (Pty) Ltd

Thank you for your great review! It is great to hear that River has taken on the collar so well and that you can hopefully enjoy your walks a lot more now.

Rated 5 out of 5 stars

Excellent Collar

Our experience with ordering with The Canny Co was excellent, from ordering to delivery was so easy.

So happy with the collar really good quality.

We had another type of collar similar to The Canny but we have a fluffy shaggy bordoodle and his fur used to get tangled in the links, no issue with The Canny though and he is much more acceptable to wearing it.

And the best thing is our walks are much more enjoyable for both of us.

Highly recommended this collar for pulling.

9 March 2026
The Canny Company Australia (Pty) Ltd logo

Reply from The Canny Company Australia (Pty) Ltd

Thank you for your great review Karen. We are so glad to hear that the collar works for you all and makes walking so much more enjoyable!

Rated 5 out of 5 stars

The canny collar works wonders

The canny collar works wonders! Thank you.

1 March 2026
The Canny Company Australia (Pty) Ltd logo

Reply from The Canny Company Australia (Pty) Ltd

We never tire of hearing that Vincent. So glad that you are happy with our Canny Collar. All the best with your dog!

Rated 5 out of 5 stars

Canny Indeed

The product arrived in perfect condition and quite swiftly. It’s on me that I’m not canny enough to have figured out how to use it yet.

16 February 2026
The Canny Company Australia (Pty) Ltd logo

Reply from The Canny Company Australia (Pty) Ltd

Thank you for your great review Annie.
I'm going to email you separately and give you the phone details of our lead trainer Tony and he is more than happy to do a face time call or just a normal call to talk you through how to use the collar and help with any trouble shooting issues you may have. All the best!

Rated 5 out of 5 stars

The canny collar is an excellent…

The canny collar is an excellent product it really works well with my dog. I can take my dog for walks with out having to get pulled around by my dog.
I will recommend the collar to anyone who needs one for their dog.

26 January 2026
The Canny Company Australia (Pty) Ltd logo

Reply from The Canny Company Australia (Pty) Ltd

Thank you Buks. You clearly have a big dog so it's great that you have much more control now. It makes for a better experience all around. Thank you for the fabulous review!

Rated 5 out of 5 stars

Very fast postage

Very fast postage and a great quality collar.

11 February 2026
Unprompted review
The Canny Company Australia (Pty) Ltd logo

Reply from The Canny Company Australia (Pty) Ltd

Thanks Daniel. We do try to get our collars out ASAP as we know we have very eager customers keen to try them out with their dogs. Enjoy!

Rated 5 out of 5 stars

Quality product, easy to use

The company gave me assistance with the size of the collar and fast delivery. The collar itself is robust and easy to use, I have noticed a huge difference from the first use.

29 January 2026
The Canny Company Australia (Pty) Ltd logo

Reply from The Canny Company Australia (Pty) Ltd

Its great to hear that you have had so much success with the collar Anthony and we are glad that we could assist you initially. All the best!

Rated 5 out of 5 stars

Collar was delivered very quickly and…

Collar was delivered very quickly and it works so well.

19 January 2026
The Canny Company Australia (Pty) Ltd logo

Reply from The Canny Company Australia (Pty) Ltd

I'm glad to hear that you are happy with the collar Sally.
We always try to get our orders out the same day if possible as we know that we often have very eager customers keen to try the collar. All the best with your dog!

Rated 5 out of 5 stars

pulls my dogs head back straight not…

pulls my dogs head back straight not twist his neck every time he pulls, stops him from hurting himself

9 December 2025
The Canny Company Australia (Pty) Ltd logo

Reply from The Canny Company Australia (Pty) Ltd

Thats so great to hear Michael. They don't know their own strength sometimes so I'm glad that it's gentle for your dog.

Rated 5 out of 5 stars

I have an Assistance Dog that I have…

I have an Assistance Dog that I have trained myself and it was recommended that I use a Canny Collar. I did try several different collars and found the Canny Collar the best. This is my second Canny Collar only because my Border Collie grew up and needed to change size - the Canny Collar is very durable.

25 November 2025
The Canny Company Australia (Pty) Ltd logo

Reply from The Canny Company Australia (Pty) Ltd

Thank you for your great review Michelle. It's always lovely to hear stories like yours and know that the collar helped you both. We hope that you enjoy many long walks together!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look