Cachia Reviews 

558
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the products are exceptionally comfortable, soft, breathable, and made of outstanding quality materials that feel wonderful on the skin. Customers also deeply appreciate the exceptionally fast delivery service, gorgeous packaging, and the extremely smooth, easy online ordering process from start to finish. Some reviewers were not happy with specific fit or quality details. Consumers noted occasional issues such as clothing garments shrinking in length after washing, pockets featuring poor stitching defects, or specific items not fitting properly. Furthermore, a small number of buyers felt disappointed when certain pieces did not match their overall expectations regarding durability.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently mentioning outstanding quality and comfort.... See more

Quality

Consumers find quality to be positive, frequently describing the pajamas and garments as amazing,... See more

Delivery service

Clients share positive opinions on delivery service, consistently noting smooth sailing from ordering to... See more

Order

Customers consistently note positive experiences with order, highlighting the smooth process from purchase to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adore Cachia family matching PJ's they're our Mother's Day ritual to buy new ones each year. The quality is outstanding so comfy and breathable material. Thanks for making us look so fab!

Rated 5 out of 5 stars

The quality of these Pj's are amazing. I wear them sometimes as leisure clothing for around the house. Very comfortable and soft. Service delivery was completed in a timely manner. Will be orderin... See more

Rated 5 out of 5 stars

I have at least 10 pairs of cachia pyjamas and love them all! My latest pair is no exception! So comfortable, roomy fit, (great for relaxing) and excellent quality! The service is fast! Ordering is ea... See more

Rated 5 out of 5 stars

Absolutely love Cachia! Their collection is stylish, modern, and always feels on trend. Everything I bought — from clothing to accessories — is well made and looks exactly like it does in the photos.... See more


Company details

  1. #10 of 42 best companies in Clothing Store

Written by the company

CACHIA is an online Australian company based out of Melbourne, producing quality affordable sleep & loungewear. Our focus is to keep up with the latest trends, our custom designs are fun and fresh and will always keep you surprised. We source the highest quality fabrics to keep you #comfywithCACHIA at an affordable price point.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

558 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.7

All reviews

(558)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Love my pjs but a little disappointed this time.

I always love my pjs from Cachia and have about 10 sets now but a little disappointed with the quality of this order. One particular pair, the stitching in the pocket is very poor and one side of the fabric has been missed so there is just a huge hole. I put my phone in my pocket and it fell straight through and smashed only my screen protector thankfully.

29 December 2025
Rated 5 out of 5 stars

Excellent quality

Have purchased several sets of PJ’s for my adult daughter, excellent quality, super comfortable, exactly as advertised.
Despatched quickly from date of order to delivery 3 days.
We will continue to be return customers.

7 January 2026
Unprompted review
Rated 1 out of 5 stars

Customer services is very poor

Customer services is very poor. I have tried to contact them via email, Instagram and facebook with a response only via email which was a standard email and didnt address the concerns i had. I need to return my order within 30 days and the link provided does not work for out of Australia customers , I have even tried phoning them but it does not work. You make the claim on website that returns are stress free- this is wrong.
I want to return my order for a refund and need an address for this to do .
Provide better customer services and more than just an email address. Other online companies get back to their clients straight away

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Timeless

Timeless, feminine pieces that feel like a hug, Cachia's linen dresses and silk camisoles have become my everyday luxury

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love Cachia

Absolutely love Cachia! Their collection is stylish, modern, and always feels on trend. Everything I bought — from clothing to accessories — is well made and looks exactly like it does in the photos. The team was super helpful, very knowledgeable about styles and sizes, and gave me great recommendations. Delivery was fast, and the packaging was really fancy — felt like unwrapping a gift. Highly recommend Cachia for anyone wanting chic, quality fashion!

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Love my cachia pyjamas!!

Love my cachia pyjamas!!! Have been a returning customer for years.
Great quality and now my whole family (partner and daughter) are wearing them too - we love the matching sets

27 October 2025
Rated 5 out of 5 stars

Cachia PJ's

I love there pyjamas as they are comfortable and true to size. Love the different prints they use and also they are very prompt with any enquires.

22 February 2025
Rated 5 out of 5 stars

I have at least 10 pairs of cachia…

I have at least 10 pairs of cachia pyjamas and love them all! My latest pair is no exception! So comfortable, roomy fit, (great for relaxing) and excellent quality! The service is fast! Ordering is easy! The only difficulty I have is how many pairs do I need? It’s safe to say I’m addicted!

25 August 2025

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