Cabela's Reviews 

First Time Cabela's buyer of fishing goods.
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I spent couple of hours to make my order over 149 CAD in order to get free shipping.
And because of a tube of shoe glue 14.50CAD which is classified as dangerous good, they immediately charged me 14.50 CAD shipping charges. Which glue by the way is available in all true Canadian Owned retailers
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So basically for 14.50CAD they lost me as a customer on "the first shot"
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Bye ,bye and rest in peace Yankees

This review is about Cabela's and Bass Pro Shops websites. I went to do a search for products I might be interested in on these sites. When I landed on their web pages, their sites would not allow me to search for products unless I would consent to allowing them to know my location. Don't get me wrong, I love these stores. But I don't feel they have to know my location to be able to look at their products. I know which store I want to shop at. If I decide to buy, then I will give them my address. Shame on them; they are not the only stores that I can buy sporting equipment at, and until they change their policy, I will not be buying from any of their online stores.

I would like to Thank Jamie, Karen and Susan for going the extra mile to help us. Your assistance was outstanding. Definitely a 5/5 on customer service.
Thank you!!!

Had an issue with order. Not everything showed up... called them was on hold ovr and hour and no one answered. I give up. Shame on them. I will never buy from cabelas or basspro again. They just lost a loyal customer. Worst customer service ever.

Always remember... these are hourly retail employees in large urban centers, not experienced firearms folks. They provide no warranty, take no returns, and make no exchanges. They hang you in the wind if something is wrong / goes wrong with what you buy from them and will just refer you to the manufacturer. They don't warranty, service, or stand behind what they sell. Their online/telephone customer service fraudsters are only about the sale. Take yourself to a legit firearms retailer with staff who know what they are selling, can fix it, and have the ethic to stand behind it.

Ordered 2 items, only one item came with the UPS package. Called Cabela’s, they said they would send the missing item. Never sent it. Turns out the filed a dispute with UPS, and didn’t meanwhile send me my missing item. The customer was fodder for their dispute, and they didn’t seem to care that I was not being taken care of. Finally, after two more calls, turns out they would have to wait for the dispute’s resolution before they would issue a refund. Still waiting for the refund. Worst customer service I have ever experienced, putting the shipper’s interest above the customer’s. Amazing. Will never shop with them ever ever again.

I would rate them higher but now I get crappy emails whenever I look at something...."want to take another look>"...what a way to tick me off

Purchased 2 Cabela camping chairs at $159 each. One of the chairs has the Cabela logo stitched upside down.

Cabelas order offers free shipping with code GIFTSFORDAD. Checkout refuses promo code. Not worth the phone call.

Waste of 1500$ cnd

- stove vent seal poor
- Poor stiching
- tent fabric to thin
- came with hole in mesh door
+ large size

I bought as I was going to be homeless and its came missing 2 tent pegs a good 10 % of the stitching is already pulling apart mesh in the door had a hole in it . And that's all from out the box ... 3 days into using it with small wodd stove and the rubber/silicone seal around the pipe hole is dried cracking and crumbling off , I've had the tent for about a month now in lower Canada ( niagara ) for the month of March there isn't even snow on the ground
And its hard to heat with out the worrie of that stove pupe hole melting .I cant imagine someone using this is the snow coldest day I have had was -4
For the size it is good im 6.4 and can't reach the highest point but that's the only good thing abiut this tent is its size

Thank you Allan H for the exceptional service and guidance provided to us! The retirement gift idea you suggested for our friend was wonderful and he liked it so much!

There products are ok it’s there cancel and order process that ridiculous if you try to cancel 5 10 or 60 minutes after you order the answer is always the same it’s in the process.Then you have to receive it then return it for a refund stupidly

I don't understand why they can't retain decent and knowledgeable staff. It's mostly China made products with a way jacked up price and the customer service is the other side of zero. Every single, and I mean without fail, decent employee they manage to hire does not stay very long. Usually I might think it's a bad management team but it has to go deeper than that. In general, staff seems transient at best. Return policy seems to be just say no repeatedly until they go away. I have now stopped shopping there altogether. Tired of the poor service, crap products and bad attitudes.

Cabelas used to be great but now its horrible. They do not warranty items like shotguns when they arrive clearly defective they give you some obscure phone number for a company in Germany and call it a day. no one replies from that business either.

The prices are disgusting recently while putting a list together of items to buy 2 products on the list went up $100 a day. And not advertised sale items just regular stock items. I had vowed not to order through them again after the shotgun but the price drew me in. but that kind of gouging is disgusting

The issue is the website. Key words bring up totally unrelated items & no hits on the searched item. Cabela’s IT dept needs lots of work!

Company executives are slow to authorize refunds. Purchase was shipped by Cabelas and rerouted back to them by shipper without being touched by buyer, and it’s been 2 weeks without refund.

I ordered a gift card online, they took they money and confirmed the order. 24 hours later and the gift card has still not been received.

Why? Because they are out of stock on digital gift cards, I ask for a supervisor and got told no. I ask for a refund and got told no. I asked for assistance to make it right, also no.

They stole 500$ from me.

Worst customer service ever! If you are actually able to get someone on the phone at Cabela's Canada customer service, run out and purchase a lottery ticket, as you are luckier than most. I have sat on hold for 45 minutes before hanging up three seperate times. They have four country songs playing in a loop, and although I did like the songs at first, after hearing them repetitively for over two hours, I will be happy if I never hear any of them again. I can only surmise that Cabela's strategy is to wear you down to the point you will have to hang up. There shipping is horrendously slow, and I have yet to ever receive a tracking number for any order I have placed over the last few years. In this day and age, that is absolutely unacceptable. If you don't mind waiting weeks to receive your order, never be notified of it's status and never be able to reach anyone in customer service, then Cabela's Canada is where you should shop!

Purchase was boxed in an oversized box with inadequate material protecting the item, looked like shipper didn't care, UPS took the cue and handled it like it was of no value, subsequently the item arrived 'crunched'. Not enough time to replace item before Christmas (learned that lesson last year, regardless of guarantee). And, this was just the latest misadventure shopping with them online, there have been others. I'm a slow learner, but not that slow - this has been my last purchase from Cabelas.ca, there will be no more.

My last few orders were very awful, my very recent one (8245401)was delayed way to long, when I phoned in, the rep informed me that the address on my Pal is different than the shipping address, I told her I have never changed addresses, when she checked, sure enough the address match, but the note says it can not be shipped. I was promised to have it fixed, still waiting. Never Cabelas ever again. Lesson learned.