Just started my own business, with no knowledge of domains or what to do. Combell's website and interface made it super easy though, and in no time I had set up my domain, including their webmail feat... See more
Company replied
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Just started my own business, with no knowledge of domains or what to do. Combell's website and interface made it super easy though, and in no time I had set up my domain, including their webmail feat... See more
Company replied
TOTALLY UNRELIABLE and to be avoided at all costs Ever increasing prices for a domain name I have had for years, I paid the renew fee just a few days after the deadline and on top of the 112 euro fee... See more
Company replied
Simple, complet et efficace, on sait joindre facilement l'assistance, j'adore ! Vivement la suite.
Company replied
Got in touch with Combell hosting through school and used their webhosting for over 3 years. With the recently added "File manager"-function, uploading never was so easy, as was managing files direc... See more
Company replied
Combell helpt je met hosting, cloud IT-infrastructuur op maat, domeinnamen, mailboxen en alles om van jouw zaak een online succes te maken. Onze supportmedewerkers staan 24/7 klaar om je gratis verder te helpen in je eigen taal. Zelfs op kerstavond. Door onze focus op kwaliteit en uitstekende support zijn we uitgegroeid tot dé markleider van België. 71% van de Belgische websites staat bij Combell. Da’s geen toeval.
Skaldenstraat 121, 9042, Gent, Belgium
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Simple, complet et efficace, on sait joindre facilement l'assistance, j'adore ! Vivement la suite.
Reply from Combell België
Just started my own business, with no knowledge of domains or what to do. Combell's website and interface made it super easy though, and in no time I had set up my domain, including their webmail feature which now allows me to email like an actual professional. It's véry fool proof!
Reply from Combell België
TOTALLY UNRELIABLE and to be avoided at all costs
Ever increasing prices for a domain name I have had for years, I paid the renew fee just a few days after the deadline and on top of the 112 euro fee they were asking 87 euros ! I refused to pay the extra amount and requested my money back and then I was launched into a nightmare of beuraucrartic options- log in again - confirm emails - etc etc to confirm the request for a refund.
Reply from Combell België
Very clear and supportive platform! The professional assistance and guidance was really helpful, personal and kind. New customer here, would definitely recommend :)
Reply from Combell België
Choosing Combell was a great decision. Getting my domain was so simple and the pricing is excellent. The website is incredibly well-designed and intuitive to navigate. A big recommendation from a happy customer!
Reply from Combell België
Conditions du site excellentes, prix excellent et inscription excellente🤌👍
Reply from Combell België
I was in contact with Combell to set-up my website for my first and brandnew company. Fantastic support and easy set-up. I can recommend everybody to host via Combell.
Reply from Combell België
I purchased domain and Microsoft 365 from Combell. The support was reliable and excellent. They response to my calls and emails very fast, guided me through the set up process. I am very happy with service they provided.
Reply from Combell België
I am highly satisfied with my decision to migrate my website to Combell WordPress hosting. The transition was exceptionally smooth, and the support team was excellent. I highly recommend their services.
Reply from Combell België
- I ordered web hosting including a free domain name. In the description of this product, it says: "Not satisfied? We'll give you your money back! You can request a refund up to 3 months after your order. So, you take no risk at all."
- I found that I was not able to send email because Combell's SMTP server is blacklisted by my ISP.
- I requested a refund.
- Combell sent me a confusing message regarding a partial refund.
- I phoned them and they agreed to provide a full refund.
- Combell emailed me a credit note for a partial refund.
- Combell also asked me to leave a review here, which I did. Trustpilot labelled my review as "unprompted".
- I emailed Combell again, and again I asked them to provide the full refund that they had originally promised me.
- Combell emailed me a second credit note for an additional amount - still totalling less than I paid. They calculated the refund pro rata, but I was never able to use the service. I conducted one unsuccessful test, then cancelled the service the day after purchase.
- I emailed Combell again, and again I asked them for the full refund.
- Combell sent me a third credit note for the remaining balance. They described this refund as "an exceptional arrangement" and a "gesture of goodwill". I do not see it that way, because Combell had already agreed to a full refund when I spoke to them. They also wrote: "we kindly ask that you update your 1-star review to reflect the solution we’ve provided."
- Combell posted the text below in response to this review:
> Dear Eric, thank you for your feedback. Although our terms
> and conditions [link] clearly describe how refunds are
> handled by Combell, we understand your frustrations. Could
> you please share your customer details with my colleagues
> from Sales (or via Support)? We’ll look for a solution
> together. Hope to hear from you soon.
It is needless to advise me to contact support, that was the very first thing that I did, and I remain in regular contact with them since day one. In all of the many lengthy messages that I exchanged with Combell support, never once did they provide me that link to their terms and conditions.
- Combell transferred to me a payment for one of the three credit notes
- Combell emailed me again: "Could you please take a look to change your review on Trustpilot?"
- Combell still owes me the payment for the remaining two credit notes
Update: After a month, and multiple requests, Combell finally refunded my money. This whole process was exasperating because:
- Combell say one thing and do another. I request a refund, they send me a partial refund, I call and they agree to a full refund, they send another partial refund, etc...
- Their product description ("We'll give you your money back! You take no risk at all.") is, in my opinion, not a truthful summary of their terms and conditions. The truth is, if you want your money back, Combell will make you grovel for it.
Reply from Combell België
Very happy with provided services all recommendations 👍
Reply from Combell België
Getting random 429 errors and unable to use the dashboard. Absolutely unusable.
Reply from Combell België
Expensive—very expensive. The service is good, but there are cheaper and better alternatives, such as proton Swiss which offers secure and more affordable options. More data for less. It used to be a good choice, but better alternatives are now available.
Reply from Combell België
Had to setup a webhosting project for school (free tier), it went unused for a year and I forgot about it. Got a €300 bill without any warning. I'll remember to never use or recommend this company again in my webdev carreer.
Reply from Combell België
Been working with Combell over a year now as reseller. I started looking for a great hosting company in Belgium because I'm from there and so are many of my clients and was having issues with global hosting companies delivering bad performance and support. Working with Combell has been a great experience and I'm transferring all my EU clients to them. My only negative comment is that support via email can be slow.
Reply from Combell België
I have been receiving in the last months invoices for domein registration. HOWEVER, I work with another provider.
This was years ago. Combell bought the web host I was on so I migrated to Combell without knowing till I received my invoice. Prices went up considerately and extra costs were added. I remember their very aggressive sales practices. I left them and never looked back.
Reply from Combell België
Great company very helpful for new people
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