Combell België Reviews 

552
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Just started my own business, with no knowledge of domains or what to do. Combell's website and interface made it super easy though, and in no time I had set up my domain, including their webmail feat... See more

Company replied

Rated 2 out of 5 stars

TOTALLY UNRELIABLE and to be avoided at all costs Ever increasing prices for a domain name I have had for years, I paid the renew fee just a few days after the deadline and on top of the 112 euro fee... See more

Company replied

Rated 5 out of 5 stars

Simple, complet et efficace, on sait joindre facilement l'assistance, j'adore ! Vivement la suite.

Company replied

Rated 5 out of 5 stars

Got in touch with Combell hosting through school and used their webhosting for over 3 years. With the recently added "File manager"-function, uploading never was so easy, as was managing files direc... See more

Company replied

Company details

  1. Web Hosting Company
  2. Cloud Computing Service
  3. Cloud Storage Service
  4. Computer Consultant

Written by the company

Combell helpt je met hosting, cloud IT-infrastructuur op maat, domeinnamen, mailboxen en alles om van jouw zaak een online succes te maken. Onze supportmedewerkers staan 24/7 klaar om je gratis verder te helpen in je eigen taal. Zelfs op kerstavond. Door onze focus op kwaliteit en uitstekende support zijn we uitgegroeid tot dé markleider van België. 71% van de Belgische websites staat bij Combell. Da’s geen toeval.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

552 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(552)

112 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Adore

Simple, complet et efficace, on sait joindre facilement l'assistance, j'adore ! Vivement la suite.

12 July 2026
Unprompted review
Combell België logo

Reply from Combell België

Bonjour Cedric, merci beaucoup pour ce beau retour .

Rated 5 out of 5 stars

Could Not Be Easier

Just started my own business, with no knowledge of domains or what to do. Combell's website and interface made it super easy though, and in no time I had set up my domain, including their webmail feature which now allows me to email like an actual professional. It's véry fool proof!

9 July 2026
Unprompted review
Combell België logo

Reply from Combell België

Best of luck with your own business, Yannick! We're here for you as your digitial partner.

Rated 2 out of 5 stars

TOTALLY UNRELIABLE and to be avoided at…

TOTALLY UNRELIABLE and to be avoided at all costs
Ever increasing prices for a domain name I have had for years, I paid the renew fee just a few days after the deadline and on top of the 112 euro fee they were asking 87 euros ! I refused to pay the extra amount and requested my money back and then I was launched into a nightmare of beuraucrartic options- log in again - confirm emails - etc etc to confirm the request for a refund.

20 July 2026
Unprompted review
Combell België logo

Reply from Combell België

Ik zou hier iets meer empathie tonen vanwege de frustratie, maar tegelijk duidelijk naar het juiste kanaal verwijzen:

We’re sorry to hear about your frustrating experience and understand that the additional costs and process have caused dissatisfaction.

Trustpilot isn’t the best channel to investigate or resolve an individual account or billing issue. We therefore encourage you to contact our Support or Sales team directly. They can review your specific situation and help you find the best possible solution.

Rated 5 out of 5 stars

Very clear and supportive platform

Very clear and supportive platform! The professional assistance and guidance was really helpful, personal and kind. New customer here, would definitely recommend :)

14 July 2026
Unprompted review
Combell België logo

Reply from Combell België

Great feedback, Wolf!

Rated 5 out of 5 stars

Choosing Combell was a great decision

Choosing Combell was a great decision. Getting my domain was so simple and the pricing is excellent. The website is incredibly well-designed and intuitive to navigate. A big recommendation from a happy customer!

2 May 2026
Unprompted review
Combell België logo

Reply from Combell België

We love happy customers! :-)

Rated 5 out of 5 stars

Very positive experience

I purchased domain and Microsoft 365 from Combell. The support was reliable and excellent. They response to my calls and emails very fast, guided me through the set up process. I am very happy with service they provided.

12 March 2026
Unprompted review
Combell België logo

Reply from Combell België

And we are very happy with your lovely feedback!

Rated 5 out of 5 stars

I am highly satisfied with my decision…

I am highly satisfied with my decision to migrate my website to Combell WordPress hosting. The transition was exceptionally smooth, and the support team was excellent. I highly recommend their services.

8 January 2026
Unprompted review
Combell België logo

Reply from Combell België

At your service, Vanessa! Thank you.

Rated 1 out of 5 stars

Unable to Send Email / Refund Nightmare

- I ordered web hosting including a free domain name. In the description of this product, it says: "Not satisfied? We'll give you your money back! You can request a refund up to 3 months after your order. So, you take no risk at all."
- I found that I was not able to send email because Combell's SMTP server is blacklisted by my ISP.
- I requested a refund.
- Combell sent me a confusing message regarding a partial refund.
- I phoned them and they agreed to provide a full refund.
- Combell emailed me a credit note for a partial refund.
- Combell also asked me to leave a review here, which I did. Trustpilot labelled my review as "unprompted".
- I emailed Combell again, and again I asked them to provide the full refund that they had originally promised me.
- Combell emailed me a second credit note for an additional amount - still totalling less than I paid. They calculated the refund pro rata, but I was never able to use the service. I conducted one unsuccessful test, then cancelled the service the day after purchase.
- I emailed Combell again, and again I asked them for the full refund.
- Combell sent me a third credit note for the remaining balance. They described this refund as "an exceptional arrangement" and a "gesture of goodwill". I do not see it that way, because Combell had already agreed to a full refund when I spoke to them. They also wrote: "we kindly ask that you update your 1-star review to reflect the solution we’ve provided."
- Combell posted the text below in response to this review:

> Dear Eric, thank you for your feedback. Although our terms
> and conditions [link] clearly describe how refunds are
> handled by Combell, we understand your frustrations. Could
> you please share your customer details with my colleagues
> from Sales (or via Support)? We’ll look for a solution
> together. Hope to hear from you soon.

It is needless to advise me to contact support, that was the very first thing that I did, and I remain in regular contact with them since day one. In all of the many lengthy messages that I exchanged with Combell support, never once did they provide me that link to their terms and conditions.

- Combell transferred to me a payment for one of the three credit notes
- Combell emailed me again: "Could you please take a look to change your review on Trustpilot?"
- Combell still owes me the payment for the remaining two credit notes

Update: After a month, and multiple requests, Combell finally refunded my money. This whole process was exasperating because:
- Combell say one thing and do another. I request a refund, they send me a partial refund, I call and they agree to a full refund, they send another partial refund, etc...
- Their product description ("We'll give you your money back! You take no risk at all.") is, in my opinion, not a truthful summary of their terms and conditions. The truth is, if you want your money back, Combell will make you grovel for it.

15 October 2025
Unprompted review
Combell België logo

Reply from Combell België

Dear Eric, thank you for your feedback. Although our terms and conditions (https://www.combell.com/en/money-back-guarantee) clearly describe how refunds are handled by Combell, we understand your frustrations. Could you please share your customer details with my colleagues from Sales (or via Support)? We’ll look for a solution together. Hope to hear from you soon.

Rated 1 out of 5 stars

Getting random 429 errors and unable to…

Getting random 429 errors and unable to use the dashboard. Absolutely unusable.

16 September 2025
Unprompted review
Combell België logo

Reply from Combell België

Hi Len, we can't seem to find a ticket of you. If you need support, don't hesitate to contact us. We're here to help!

Rated 1 out of 5 stars

Compel to expensive

Expensive—very expensive. The service is good, but there are cheaper and better alternatives, such as proton Swiss which offers secure and more affordable options. More data for less. It used to be a good choice, but better alternatives are now available.

8 March 2025
Unprompted review
Combell België logo

Reply from Combell België

Thanks for the feedback, we're sorry to read that you aren't happy with our rates. At Combell we want to provide our clients with the best service of the highest quality.

Rated 1 out of 5 stars

suprise bills

Had to setup a webhosting project for school (free tier), it went unused for a year and I forgot about it. Got a €300 bill without any warning. I'll remember to never use or recommend this company again in my webdev carreer.

22 February 2025
Unprompted review
Combell België logo

Reply from Combell België

Dag Jonas, bedankt voor je feedback. Jammer om te horen dat je niet tevreden bent. Hoewel we kunnen begrijpen dat een factuur als een verrassing kan komen, is het normaal dat abonnementen na verloop van tijd een verlening krijgen, je bent zelf verantwoordelijk om je diensten stop te zetten.

Hi Jonas, thanks for your feedback. We're sorry to hear that your not happy with our services. We understand that a bill may come as a suprise, but in fact it's perfectly normal that contracts get renewed.

Rated 5 out of 5 stars

Great experience

Been working with Combell over a year now as reseller. I started looking for a great hosting company in Belgium because I'm from there and so are many of my clients and was having issues with global hosting companies delivering bad performance and support. Working with Combell has been a great experience and I'm transferring all my EU clients to them. My only negative comment is that support via email can be slow.

17 January 2025
Unprompted review
Combell België logo

Reply from Combell België

Thank you for the feedback, Eddy!

Rated 1 out of 5 stars

Fake payment requests

I have been receiving in the last months invoices for domein registration. HOWEVER, I work with another provider.

20 October 2024
Unprompted review
Rated 1 out of 5 stars

unwanted migration

This was years ago. Combell bought the web host I was on so I migrated to Combell without knowing till I received my invoice. Prices went up considerately and extra costs were added. I remember their very aggressive sales practices. I left them and never looked back.

11 July 2023
Unprompted review
Combell België logo

Reply from Combell België

Hi Michel

Thank you for your feedback. We are sorry that you were not completely satisfied with our approach at the time. As we always want to guarantee our customers the best service, we as a hosting company have to make certain investments and take rising costs into account. We always communicate transparently about this to our customers.

With kind regards

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look