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Review summary

Created with AI, based on recent reviews

Looking at 253 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently find that navigating the online store to place new orders is a smooth, quick, and entirely straightforward process. Many buyers also appreciate the helpful communication and quick responses from the team regarding delivery updates. Some reviewers were not happy with the overall quality and sizing of the items they received. People mentioned that products often look completely different from online pictures and are made of cheap materials. Additionally, customers experienced major difficulties when trying to obtain refunds or dealing with expensive return shipping costs to overseas locations.

What people talk about most

Product

Users describe ambiguous interactions with product, as experiences vary significantly; while some consumers... See more

Order

Consumers find order to be ambiguous, noting that while the initial checkout process is simple and... See more

Quality

Clients share negative opinions on quality, frequently describing items made from cheap materials that arrive... See more

Refund

People report negative experiences with refund policies, as reviewers frequently state they never got their... See more

Website

Customers had mixed experiences with website, frequently appreciating the easy navigation, user-friendly... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Not Australian based, but say there are. Product descriptions are false, saying items are cotton, but are polyester. Poor quality. Impossible to do a return or refund without incurring big shipping... See more

Rated 1 out of 5 stars

Ordered a dress online, checked sizing before ordering. The dress took quite a while to be delivered but finally l found it stuffed into my letterbox. I realised after ordering when l checked the tra... See more

Rated 1 out of 5 stars

DO NOT SHOP HERE!!! SCAM WEBSITE!!! Pretending to be based in Australia. Fake photos, fake Australian address on their website. Dodgy overseas company that sends the wrong items and then refuses to a... See more


Company details


Contact info

3.0

Average

TrustScore 3 out of 5

277 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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3.0

All reviews

(277)

269 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I haven't received my shoes yet

I haven't received my shoes yet, but the service leading up has been phenomenal! I sent an email for a special request regarding an item, and they not only promptly messaged back, but gave me honest advice and have since acted on their word.

3 November 2026
Unprompted review
Rated 3 out of 5 stars

Website is easy to navigate

I haven't received my order yet but the website is easy to navigate, which was great. There was a great selection of dresses to suit everyone.
I was hoping for a quicker response to my email enquiry regarding refunds and delivery as I was on a short timeframe so had to order without getting a response. Following day and I still haven't received a response even though their website states within 24 hrs on a business day.

3 November 2026
Unprompted review
Rated 1 out of 5 stars

Do not order from this site!!!

Do not order from this site!!!
Ordered a garment which when it arrived looked nothing like it was advertised.
The day it arrived I requested a full refund.
They offered me 70% off another item!
They then offered me a 10% refund!
They make it so difficult to get a full refund. When, after numerous emails, they agreed to a refund but I had to track the garment back to China which would have cost more than I had paid for the garment.
Very disappointing and frustrating experience. Business like this shouldn’t be allowed to keep trading in my opinion.

31 October 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order and find relevant info on refunds and exchanges! Recommend!

3 November 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT use this company

DO NOT use this company. My experience was an absolute scam. The original photo and the item received were completely different. (Note many of the positive reviews on this forum were written prior to receiving item) And despite many emails to and fro, with all evidence documented and reminding them that they have a website that says they offer 'no cost returns' for their error, they insist on you paying shipping costs back to China or try to get you to order more at a discounted price.
I refused to pay to return item and raised a dispute with my bank which was settled in my favour.

15 September 2026
Unprompted review

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