8a.pl Reviews 

These guys are horrible. I will NEVER EVER buy anything from them. I bought Black Diamond trekking poles and got them delivered on 22 June 2026. Didn't like them so I immediately returned them to the address they gave me with the numbers and everything with proof of delivery. It is now 1 Sept 2026 and they do not respond to my emails and do not return my money. This is pure scam and I don't recommend anyone buying anything from them. These were also expensive trekking poles like 180 EUR ... and they still don't return my money. I'm pissed. So much for the EU online protections. How can anyone do business like that is beyond me.

EDIT: 4 Sept - They have nerve to comment here. I have proof of delivery to the address they have provided for the return. It was delivered the next day. The fact that they do internal shipping etc. is their own problem, not mine! My responsibility to return the package was to the address they told me to and that was done on the 23 Aug and there is proof of delivery about that. Unbelievable, they don't understand basic logic.

DO NOT order!
The return process has been terrible. I paid for the return shipping myself, and the package was delivered to 8a on 5 August. They confirmed receiving it and told me that it would be transferred to their warehouse in Poland, after which my refund would be processed.

Since 18 August, I have sent at least five or six emails asking for an update, confirmation that everything is in order, and an estimated refund date. I have received no response whatsoever.

As of 25 August, I still have neither an update nor my refund. This is terrible customer service and an extremely frustrating experience. I will not order from 8a again, and I would not recommend the store to others.

Edit: as of 26 August, I still have no update nor my refund. Terrible return process, terrible service.

Edit: as of 27 August, I still have no update on my refund. They sent me email to ask for the same information I already provided and they confirmed they received, and is also in the same thread they asked for it. TERRIBLE customer service. DO NOT order.

Edit: as of 31 of August I still have no update nor my refund. The worst customer service ever. 23 working days (26 days in total) since they received the package in their local warehouse and send it to their warehouse in Poland and NO UPDATE AT ALL what’s happening.

The return process is terrible. Not only do you have to pay for return shipping yourself, but the instructions are so unclear that I ended up paying for shipping twice because they couldn't have been more vague about where and how to send the package.

I would avoid this store whenever possible. If you decide to order from them, make absolutely sure you won't need to return anything. The return process is slow, frustrating, and unnecessarily complicated. You'll waste time, money, and patience. In the end, it's worth paying a few extra euros to buy from a local shop that has a clear and customer-friendly return policy.

horible return policy , it takes of about 1 month to get the money back. This is not even according to the EU laws

They are officially selling second hand product. When the tag is off means it is used. And obviously, second hand product also functioning, even if it is used on the floor as mop. Quite confident to selling second hand product. YOU WILL RECEIVE SECOND HAND PRODUCT. DO NOT BUY FROM THIS WEBSITE.

Very disappointing experience.

I purchased Mammut Sertig II Mid GTX shoes from Paxy (SAT Sp. z o.o.), and after only about 8 months of normal use, they developed a tear at the seam — a place that should not fail under normal conditions.

My complaint was rejected with a generic “expert opinion” that provided no clear evidence, only assumptions about improper use. Notably, the claim had already been rejected even before this expert conclusion was issued, which raises serious concerns about how decisions are made.

The only compensation offered was a 10% discount, which is clearly inadequate for a defective product.

Due to the handling of this case, I have escalated the matter to the State Consumer Rights Protection Authority, where the dispute is now being reviewed.

Based on this experience, I cannot recommend this shop.

Absolutely terrible experience

I followed their return instructions exactly after contacting customer service because their website instructions on 8a-shop.lt were unclear. The address THEY gave me resulted in the parcel being delivered to a post office instead of their warehouse.

Now the parcel is stuck there, cannot be redirected, and I cannot collect it because it is addressed to them. This is completely outside of my control.

Instead of taking responsibility for their own incorrect or insufficient instructions, they are trying to push the problem back onto me and expect me to fix something that is literally impossible to resolve from my side.

So now I am left without the shoes and without my €100.

This is not just bad customer service — this is a complete lack of responsibility towards the customer.

Very frustrating and disappointing. I will not be ordering from this shop again.

I am surprised by the number of negative reviews here. It's one of the best shop of this type in Poland. I've been purchasing running and hiking equipment and clothing/shoes for years and they were always original, quality products, the delivery very quick (but I live in Poland), and returns flawless (since a few years printing label and putting the box to the Inpost parcel locker). They have good discounts from time to time, don't buy stuff at full price. They also have very informative descriptions and since a few years also physical stores in a few Polish cities where you can try everything. I also like skalnik.pl which started in my hometown with two physical stores but now they sell online too.

Do not purchase something if you are even considering returning the item if something is wrong with the order or the item.

I try to return something for over 1.5 months. They ask you to pay (a lot, around 10 euro) for returning transport, they ask for impossible ways of delivering the item back. With lots of requirements and if not met exactly, the order is returned and they will ask you to pay again to send it back.

Also, they received, eventually, the package and I am asking for 3-4 days from them the invoce of return (as they processed it already) and they reply back with any other information but not what I asked for.

I am considering suing them. Worst experience with an online retailer.

EDIT AFTER COMPANY REPLY: I have multiple complaints about this, the overall process took over 1.5 months and cost me double the transport fee. So if you choose them, be sure that they will do anything to not receive the package. It was rejected multiple times even though it respected the requirements.

It’s a pity I didn’t read these reviews before my purchase — I could have avoided all these problems. I received defective goods with a manufacturing fault, which I tried to claim under warranty, but it wasn’t accepted. They were even arrogant, and on top of that, I was supposed to pay for the shipping! Cheap, unofficial products — never buy here!

Update: thanks for your reply, however, I already contacted your customer service department and It didn’t lead to anything.

I strongly don't reccommend purchasing anything from this store. I ordered shoes, received the cheaper version of the shoes I ordered and paid for, contacted support explaining the situation, followed up on the emails several times and was completely ignored.

My order was never delivered (I was told by the courier that it was destroyed in transport and shipped back to the sender after a month of waiting). Although their customer service exchanged emails timely during the period when I was waiting for the delivery, I still haven't herd from them since asking for a refund (after learning that shipment was destroyed) a week ago. Haven't received any kind of response in a week. I seriously doubt I will receive my money back. I would definitively avoid this company.

My mom bought climbing shoes for my daughter and as it was a Christmas present she did not give it to her to try on, when we discovered the size was too small and she needed a size bigger, they refused to exchange as it was more than 30 days…shops here (Czech) always extend this before Christmas and returns can be made in January as many times you buy Christmas presents that you don’t want the person to see before…we are quite disappointed with the way they behaved especially after the initial call they said it should not be a problem to exchange, but then they just refused to help….we won’t buy anything from them anymore

This shop is a scam - I tried to place an order,and they gave me a rebate.
They canceled the order and asked me to place a new order with full price.

They claim the Apple Pay doesn’t work, even though the payment goes through.

Avoid this scam!!

Product arrived with very damaged packaging, it looked like it was used before and re-packed. Customer service did only offer return (which was not helpful, as the product was urgently needed as a gift), but not a small discount.

I ordered a down jacket during the Black Friday sale for a really good price. I was satisfied with the shipping; it arrived quickly. The jacket doesn't show any defects, and everything went great.

I will no longer buy equipment from this e-shop. They rejected my complaint, while the product is clearly defective. In addition, the complaint lasted more than a month. If I will buy anything from them, it will only be clothes.

Horrible in every respect.
I ordered from a local branch of this site in another country. I had to return the product because it was faulty.
First of all, I had to pay for postage. Second, it took them 7 days to send the product to Poland from their local warehouse. Third, it turned out today that they are in a 38-day delay with registering returns! (!!!) And even after registering my return it is "usually" 5 days until they transfer the money back. (???) So it is at least 2 months until I get my money back, if I get it back at all.
Do yourself a favor, avoid this scammy site.

First, they don't include a size chart for their products, which is especially bad as some of the products they sell are sized differently as usual. Of course this is also the fault of the brands they sell, but as this site sells these products, the site owner should make their customers aware of size differences. I have worn shoes size 37 for over 20 years now, without exception this size was good for me, except for the shoe I ordered from here - which should have been sized 36.5.
Second, they don't replace wrongly sized products, so if you want to return it, you have to pay for posting. It takes a long time until you get the money back.