2XU Reviews 

Could not have had better customer support! I bought a wetsuit but unfortunately the size I ordered was not available (despite initially showing as available when I ordered) . However, within a few days 2Xu contacted me, acknowledged the error and made alternative arrangements including express shipping. Would definitely buy again.

Worst customer service I’ve ever had at a company. Ai bot for their customer service email, says it will escalate and no response. Order has been sitting unfulfilled for two weeks making me need to go out and purchase another wetsuit while having my card tied up. Literally would avoid at all costs.

I purchased an item and it got teared off in day 1 of the use. Wrote an email and no response for almost a week. I never purchase again.

Very happy with the service from 2XU. I ordered a pair of tights online for my son that were too small. I emailed through for an exchange, however they do not do online exchanges but offered a refund instead. The whole process was so fast and seamless, received a prepaid courier ticket for returns and customer service was awesome. Very happy with the service especially from Joelle!

The compression tights I received arrived with a seam coming apart where my legs meet after a single wear. I contacted support multiple times over several days and never received a response beyond an automated acknowledgment. I also tried reaching their Australia department, thinking the US email might not be monitored, still no reply. There is no phone support; calls go straight to voicemail.

The product itself seemed good quality, which is disappointing, because a 12-month warranty means nothing when there's no customer support to actually honor it.

My package was lost while in transit before delivery. I was very grateful for the quick reply and replacement of items ordered.
Thankyou.

My experience with 2xu has been one of uncertainty.
I ordered from them and had an issue. This lead to me emailing and reading reviews and being left uncertain of the outcome. With customer services it did take, what seemed, a very long time to get back to me. But once they did the problem eventually got resolved.
Why I’m writing this is so that people are aware there is a delay in response but they did revolve my issue and I got my refund issued. I have since ordered from them again and had to return. The return took ages but it was refunded. Very happy with the items I have and the fact my issue got resolved. However, I would have liked it resolved quicker.

Package damaged and lost in transit but Royal Mail, was quickly rectified but 2XU and had a replacement sent out within days.

Avoid if you’re unsure of your size.

I followed the size guide which they provided and just got delivered that item. First of all, the colour on the website doesn’t seem to match the item i received. It’s way dark colour on website. I normally use medium size but according to their website size guide i found small to be the right fit so i bought that and now they are refusing for return and refund. I should of bought from Amazon rather than this crap website. I will never return back to that brand and website again.

Poor pricing policy

Love the gear. However…….i ordered some stuff and before it was delivered it went in the sale. So I then have a choice…1) re order it at the lower price and send the 1st order back or 2) ask for a credit. I did the latter and they said no. Then they blamed “poor Ai response” and said yes. They actually sent me a voucher to spend (more) on their stuff.

Then it happened again and they then refused to offer a credit or a credit voucher. In fact they told me they would now cancel the voucher they had already sent me as I was going to send stuff back.

This is shockingly poor behaviour from an uninformed customer service person I suspect. Either way I will never buy from them again, no matter how nice the gear and I have spent a lot of money with them………

Represented 7 to 9 day delivery; didn't arrive after five weeks, after complaining received refund but never the product, they wasted my time. With no apology

Cynthia

Great product. Great service by the team.

Very good customer service and love the compression socks

Excellent customer service - i had a faulty pair of tights (drawcord snapped off after a few weeks) and reached out to 2XU. Emma and her colleagues couldn't have been more lovely and helpful in organising a replacement pair.

The 2XU were amazing and fast responding to my order enquiries and helped me sort out an error.
Thank you!

The staff are very effecient in response time and solving my issue! I forgot to put my 15% discount welcome code in my order. When I emailed, they explained that they will refund 15% of the money once my order is delivered. Thankyou 2XU
UPDATE: received the money 😝

Love the ignition jacket and it does a very good job !

The Zipper broke on the back pocket of my Aero Vent Mid Rise Compression Tights after just 3 wears. I contacted 2XU to see if they could be replaced and never received an answer. Three months later I wrote again and this is the response I was given "We're sorry to hear about your tights. Unfortunatly we don't carry stock on spare zippers.

This is something that could be replaced easily by a local seamstress. We'd recommend having a Google for a good local place.

Hope this helps!

Verity"

Great customer service 👏
Quick delivery of merchandise.
Great quality apparel.

I have been a 2XU fan for years. The quality is excellent and my compression running kit has been great. I recently needed assistance with an order and received top quality customer service. Highly recommend 😀