Poor customer service and account forced to stay open when I’m not using it
When it comes time to close my account because I do not have a connection to Belgium, ING makes it extremely difficult. No one I have contacted has been able to help. I cannot find an email for the relevant person who works in this area, so I am forced to use the chat in the app where one is passed from agent to agent and none can provide a solution that works. Some even ask stupid questions that have already been answered in the chat. When calling, one is on hold for a very long time racking up long distance charges and so finally I gave up. Forced to use the incompetent chat function. In the meantime, an empty account incurs a monthly service charge. I see no reason why I should add money to the account to pay those service charges when I am not using any services of the account at ING anymore.
Reply from ING Belgium
Dear customer,
Thank you for your feedback. We sincerely regret to learn about your experience and understand how frustrating this situation must be, especially when you are trying to close an account that is no longer being used.
The experience you describe does not reflect the level of service we aim to provide. To avoid further inconvenience and to ensure that your situation can be reviewed properly, we will contact you directly.
Kind regards,
The ING team