Canceled 30 Minutes Before the Show—No Refund
I am extremely disappointed with SeatGeek’s handling of this situation.
The concert was canceled just 30 minutes before it was scheduled to begin, after I had already taken time off work and driven two hours to attend. At that point, I had already invested my time, money, and effort to be there.
The event was rescheduled for a date when I will be out of state, making it impossible for me to attend. Despite explaining this, SeatGeek refused to issue a refund.
A last-minute cancellation should not force customers to accept a new date they cannot attend. I purchased my tickets months in advance and planned my schedule around this event. Refusing a refund under these circumstances is unacceptable and shows a complete lack of consideration for customers.
I will think twice before using SeatGeek again and cannot recommend the platform based on this experience.