Disappointing.
interesting and large selection of meals to chose from. Easy to follow recipes.
Unfortunately two weeks out of three our delivery day was changed which was inconvenient. The vegetables are not very fresh in fact one pack of green beans was so brown we couldn’t use them.
we have used Hello Fresh in the past and going back to them have found the quality and efficiency has declined.
Reply from HelloFresh UK
Dear Beverley,
Thank you for taking time to leave a review, and we are sorry to hear you had issues with some of the items in your box 😔
We aim that all items are fresh for at least 3 days, including the day of delivery and apologise if we let you down.
Our Quality team is determined to keep an eye on any items that were not up to scratch, so they can reduce similar issues moving forward. To allow us to make this right and investigate this fully, please contact our Customer Care team with the details of the meal. You can reach us at https://www.hellofresh.co.uk/contact-us or by calling 020 7138 9055. Our team is available around the clock to assist you.
Thank you for being our customer!
Igor
The HelloFresh Team