HelloFresh UK Reviews 

Delivery left in the public footpath, tried to collect and it was gone once I tried to access where it was left. No attempt to leave it with concierge.

Tried to contact customer support via phone, automated message saying due to a technical issue I can't speak with anyone and to use the text facility.

I created a text chat room at 21:41pm and it said the wait time is 20mins.

I waited 20mins and then they sent another message saying it would take longer. Connected finally at 22:05.

Managed to get a refund but shouldn't be that challenging to get some help.

Only reason it doesn't get lower is because I've not had issues for the most part with the service for a long time.

I love that I don't have to choose or work out what we are eating for dinner every night. It's been a joy to eat and nearly every meal has been delicious. It's delivered straight to my front door. The delivery is normally given 24hours prior so I know roughly what time it's arriving. I've only ever had one order that was missing something but that was solved straight away. The quality is very good. I've been having hello fresh for nine months now and the whole family loves it.

On the whole we really enjoy the meals. The price is good and the meals are tasty. We added some lunch options on during the recent summer as working from home and these were also delicious. Unfortunately over the past three deliveries a number of missing and or wrong additional ingredients have been included in our box. I have reported these and have been refunded. That’s the only concern. Everything else is lovely

We ordered 5 meals (4 portions each), but only received 2 meals. When we contacted customer service, we were told that because it was a large order, it had been packed into 2 boxes and that the second box was supposed to arrive on Saturday.

Saturday came and went with no second box. We contacted customer service again on Sunday, only to be told that they couldn’t advise when the second box would arrive as it depended on their logistics, and that we should simply wait and see if it arrived that day.

My biggest concern was the raw meat included in the missing box. I asked what would happen if the box had been lost or delayed and the meat had been sitting somewhere without refrigeration, but instead of addressing my food safety concerns, the chat was abruptly ended. I then had to wait another 20 minutes to speak to someone else, only to have the same thing happen again. This happened a third time, and eventually I gave up.

It’s extremely disappointing to pay for 5 meals and receive only 2, then be left without any clear information about when the rest of the order will arrive. The lack of communication and the way my food safety concerns were handled made the experience even worse. I expected much better from HelloFresh. This will be my first and last experience!

I still haven’t received my refund or any email regarding my second box

Such easy instructions to follow, everything you need all measured out to make tasty dishes you may not do yourself

Having all the ingredients at hand and right amount instead of having to go looking for it. plus not having to think about what meals were have having each week. Good quality of food and just enough.

The delivery was almost 9 hours later than expected and there were no recipe cards for the four meals in the box. The ice blocks to keep the meat chilled were like water and I’m concerned about how safe this makes the products. This is our second week of Hello Fresh and disappointed.

Lovely tasting food and great instructions

Nothing was delivered. Very disappointed!

Delivery was after 11pm and so all perishable goods had to be thrown away!!!! This is the second time I have tried to use Hello Fresh and both times delivery was the same and all meat and fish had to be binned!
Hello Fresh, you really need to change your delivery company!!!!! Evri are useless!!!!!

I was a little bit sceptical about Hello fresh and the whole concept. I love cooking, but I get fed up just like anyone else. Always having to think what to cook, when to cook, will it be enjoyed, leftovers, expense….I needn’t have worried. My husband and I so enjoyed the range of delicious food: the fact that everything was weighed out: instructions were there written out to follow. Each of the meals we chose were absolutely delicious. Full of flavour, easy, experimental and fresh. Absolutely delightful! I thoroughly recommend!!

The app is really easy to use & there is a great range of meals to choose from. The ingredients are always fresh and the packaging makes it easy to identify the different elements. The recipe card is really clear and easy to follow.

Ingredients are good quality and recipes have been easy to cook and delicious so far. One annoyance: the ingredients arrive in numbered bags, and the numbers match the recipe cards. My second order came Without the recipe cards so I had no clue what went with what. The AI Q&A was unhelpful. Please add the numbers to the meals on the app to make it easier to find when the packers mess up and forget to add them

We had become a bit lazy with food at home and had run out of inspiration so decided to try Hello Fresh. We are now cooking together more often, which we never did previously, and we are enjoying a variety of meals that we never would have made for ourselves.
I like the ingredients arriving pre measured and in individual, clearly labelled packets. It's very convenient having everything to hand and there is very little that you need to add from your own pantry.
The recipes are easy to follow.
To summarise, Hello Fresh is very convenient, easy to use and the meals are exceptionally tasty.
I would love a folder to keep the recipes in so I hope one becomes available for customers in the future.

Good variety of foods and good quality food and good portion sized meals

Concept is good however have had too many issues with quality or missing ingredients to find it a reliable method for meal prep as often have to go out and replace missing or damaged ingredients - however there are lots of tasty recipes and fusion ideas with ingredients portioned out to make everything easier.

When I have received the right ingredients/recipe cards etc I have found it to be time saving, with quick cook tasty meals and user friendly interface with options to filter for recipes/duration of cooking/high protein meals etc to suit needs.

Customer service is helpful and resolves issues in a timely manner, although having to log reports and/or communicate via a bot and then live chat after some deliveries being incorrect results in average 30-40 minutes spent each time. Could forgive it once or twice but unfortunately have had multiple errors during subscription period.

Issues I have had in separate deliveries:
- incorrect seasoning bag sent for selected recipe
- wilted salad leaves (I think the issue with salad/spinach is that it goes in a box with the ice packs and gets cold burn in transit)
- potatoes are often black/sprouting
- missing ingredient altogether
- missing recipe cards
- delivery outside paid slot time

I have found the pasta or curry recipes to be extremely consistent - however at around £35 for a 2 meal box I do not find these to be high value for money.

All in all it is worth a try, but would not confidently recommend due to amount of issues I have had.

Delivery was spot on time. The only thing that let it down was the quality of some of the ingredients. Not enough to put me off ordering again, but if it kept happening I would cancel.

1 star – Extremely disappointing customer service

I’ve been on and off with HelloFresh for years, but after this experience I absolutely will not be returning.

I cancelled my subscription 4 days before going on holiday, but apparently HelloFresh requires 5 days’ notice. I called them 2 days before the delivery to explain that I was away and had cancelled, but because I had apparently missed the cut-off by just a few hours, they refused to stop the box.

£70 was taken from my account for a box I hadn’t chosen or wanted. I was hoping HelloFresh would show a bit of goodwill given the circumstances, but instead I had to contact them to try to resolve it. I was offered goodwill gestures totalling £34, but I have not received that refund yet. This still leaves me paying for a box that I had tried to cancel before it was delivered.

My friend was looking after my dog while I was away and received the box. When she opened it, it was missing fish, meat, tomatoes, onions and peppers. She contacted HelloFresh again and was offered compensation for the missing ingredients, but I have not received that refund yet either.

What makes the whole situation even more frustrating is that because I had cancelled, I hadn’t selected the recipes. HelloFresh simply sent whatever meals they decided to send, and not one of them was something that I, my family or even my friend would have chosen or wanted to eat.

If you’re going to send a box that the customer hasn’t selected, you’d think you might at least send some of your more popular meals. Instead, it honestly felt like I’d been sent a box of meals they had left over simply because I’d missed the cancellation deadline by a few hours.

After being a customer on and off for years, I’m genuinely shocked at how this was handled. It’s not really about the money — it’s the lack of flexibility, goodwill and customer service.

I’m going back to Gousto, and HelloFresh could learn a LOT from them when it comes to looking after their customers.

Needless to say, I won’t be returning.