Very bad experience with them
Very bad experience with them, last year they lost two of four tyres and claimed that they were delivered, I need two months to wait and prove them wrong so they made a refund even though I ordered new tyres before that in their shop. Next time, a month ago, it was my mistake, was away from home for three weeks, tyres were delivered in in from of my garage and when I noticed that I ordered wrong dimension, wrote them email, got an answer that I can do the retun via their AI shit and order new tyres, even though I told them that I dont need wrong tyres, they gave me missleaded answer... I ordered new ones imediatetlly, since I needed new tyres, but they refuse to take back the wrong one because of 14 days limit. I understand the their policy, but they dont care about the custumer. I have now 4 originally packed tyres in garage that cant do anything with them, selling them dont work because of stupid rare dimension...anyone wants 245/55/19 set of summer tyres? I know, stupid mistake, but custumer support sucks big time!!
Reply from Reifenleader.at
We are sorry to read about your experience and understand your frustration, especially after the earlier delivery issue and the confusion around your recent return request.
As you have already contacted our after-sales service, we will prioritize your complaint internally so that your exchanges with our team, including the answer you received, can be reviewed quickly and appropriately. The 14-day return period does apply to standard returns, but your feedback about the support you received is important and will be taken into account.
Thank you for sharing these remarks. They help us identify where our service can be improved.