On requests of information, they say they'll send it but never do.
I originally sent an email earliy last week requesting further details about one of their cars at Cars & Co in Dural, however, nobody replied. I called on Wed to follow up and the guy - didn't give me his name - told me he had made a video of the car and emailed it to me already. I checked but there was no such email so asked if he could email again and he said he would. But he did not. I called last Thursday to follow up again and they said they'd prefer to send via WhatsApp so I gave them my number and they said they'd send the video and other information I requested. I called their landline last Saturday and the guy (didn't say the company name or his own). He said he'd send later that day. Still no reply.
I have never experienced anything like this with a car dealer. The individual(s) I've spoken to are so unprofessional. Everytime I call, the person that answers the phone just says 'hi' - what kind of business doesn't answer their phone with their business name and their name? What kind of business is not interested in following up with a potential buyer and one that is obviously keen? Seems odd. I won't be calling them again.