Robert

I paid for two t-shirts back in June around the 15th. And I didn't received them until almost 2 months layer here in Australia. The excuse was it was taking time to print them. If they are popular as they claimed, they should have enough items already printed and ready to ship. But that isn't the worst part. While I was on the site, a pop up appeared offering $20 back, and all I had to do was to add my email address. And then suddenly instead of me receiving $20 cash back, they charged me $30 membership to some club. And today I had another $30 deducted from my savings account for the same club. My advice is, if you're in Australia, avoid buying from them. I'm sure if you shop around, you could find local companies. Two it's and shipping cost me just over $100. And to be honest they quality is average and their sizing is larger than most. Buyers beware

I have shopped in store at the good guys and while it has been fine for my needs. I don't feel like
A. Staff want to go out of their way to assist shoppers. I was left to walk around the store aimlessly and not one store worker asked me if I needed help. Even when there were a few workers standing and chatting.
B. Advice I got when I did ask about something (I actually was testing their knowledge on something in extremely familiar with) and they were completely wrong on all accounts.
C. They didn't know of a products pros or con's which I found laughable considering they should since they're selling the product. They should be using their spare time to troll the internet for videos of products they sell. See what items are popular and durable. Get to know what they're selling. Extremely poor considering the size of the company. Now this is just at one store. So I can't compare it to others.
Now for my online experience. I've only made one prior purchase through the good guys and it was relatively good. BUT. I made a purchase on the 18th of June/2026 and I hadn't received any email saying the order had been packaged and sent by the 22..so on the 23rd June I finally got to talk to a person at the store I nought it from like last time. The online ad said in stock. By apparently not at the store I used. And it has to go onto backorder meaning it won't arrive now until 3rd of July 2026. So you mean not one other store has one or they're aren't any in Australia?? I find this utterly misleading and was made to feel I should have know by how I was spoken to. I said to the woman it said in stock and nothing about any other stores and I said iflr definitely didn't say on back order on my receipt. And when I checked my order ismt has been saying processing order since the 18th. If this is the best they can do when it comes to online shopping, I hosetly don't know how they continue to operate. I can go online and buy one and get it here in the same day if I want. I think in will considering how long lived waited for an item that's leas that. $100 in value. I'd suggest people shop at other stores. The good guys are far from good to be honest

My review is of Threo Australia. I just recently made a purchase which I was hoping would arrive fairly fast since I was supposed to be dealing with an "Australian seller" as I needed it asap. But sadly it was sent from China. I was not told the item was going to be sent from there and if I wanted to still proceed to which I would have said no. Fairly poor management if you ask me. You should at least be told where it would be sent to you from. No wonder the postage was free. It has taken a week or more so far. I would be very suprised if the company is even based here in Australia. Won't be buying from them ever again