debbie

Hi Debbie, thank you for taking the time to share your feedback. We’re sorry to hear that your necklace has not met your expectations. We always want our customers to feel happy and confident wearing their Celeste Adore pieces.

We've checked that your order was delivered 9 months ago. If you’re experiencing any issues with the colour, please reach out to us as your piece is still covered under our warranty, and we’d be more than happy to look into this for you.

Also, like fine jewellery that features plating, the plated finish can naturally change over time with regular wear and exposure, as plating is not designed to last forever. However, we always want to ensure our customers are supported and will do our best to help with any concerns.

We’ve sent you an email from hello@celesteadoresupport.com so we can look into this further and work towards the best resolution for you. Please kindly check your spam or junk folder if you haven’t seen it, and reply when you can so our team can assist you.

We’d truly appreciate the opportunity to help resolve this for you. 💛

Hello,
Thank you for taking the time to share your feedback. We're truly sorry to hear about the frustration and confusion you experienced regarding your cancelled order.
To help us properly review your case and provide accurate assistance, could you please kindly share your order number? Alternatively, you may also email your details to us at service@cs.halara.com, and our team will be happy to look into this for you.
We appreciate your feedback and the opportunity to clarify any misunderstandings.

Hello,
We're truly sorry to hear that you did not receive your order and that it appears to have been cancelled even though you did not cancel it. Please accept our sincere apologies for any inconvenience caused.
We would like to confirm that we have received your email, and our relevant team has processed this matter.
Thank you for your patience and for giving us the opportunity to make things right.

Dear Passenger,

"Woohoo! A big thank you for the 5 stars ⭐⭐⭐⭐⭐! We're thrilled you enjoyed your journey with us. Hope to serve you again soon!"

Team Crystal Travel 🙂