Late delivery, delivered a broken printer, refused to return the printer, poor cruel customer service
I should have read all of the rapid fire por customer experiences on this website before deciding to do any business with 123inkt. I would have then found out about the long delivery time - which they excuse themselves on! - 24 hours is a scam. It takes at least 7 days. And then when this happens what I got delivered is a broken printer for which I got no support in fixing. I got my return rights violated as a customer. I had to wait 20 minutes each time to get someone on the line and be lied to with each call that a solution is coming in 1 week, in 2 weeks, never. Rude, unreliable, unprofessional, DO NOT BUY FROM THEM. Be good and warned that you will regret all of the time you spent on this scam of a company.
Reply from 123inkt.nl
Good of you to share your experience. What a shame to read that the delivery took longer than you expected. Because the printer is such a large item, it is delivered directly from the supplier, as we then mention with the product.
Too bad the printer is not working properly. We would like to help you with this, but initially asked you to contact the manufacturer, as they can often support you a bit better remotely.
We understand that you would like to return the printer and would like to help you with this, however, we need a determination from the manufacturer to do this if the printer appears to be defective. If the printer is not defective, we cannot take it back immediately, partly because the return policy is different for business customers.
If you have any further questions or comments, we are of course still happy to help you. Sorry for the inconvenience. Best regards, Lesley from 123inkt