If I could give negative I would do so
If I could give negative I would do so, 1st time booked ticket for my mom to travel from Mumbai to Copenhagen. Was very happy however then realised it is a mistake. Firstly the ticket was changed suddenly to another airline from a direct flight to 1 stop over, that is fine as these things happen. But then I needed a 2nd extra language on the oncoming flight however their website did not clearly indicate that the baggage is being booked on which flight as the website displayed both the flight on the same page with a common extra baggage section. I though it is SAS will not cheat so went ahead and booked it, post which I realised that the baggage was on the return flight, called SAS hoping for refund but surprise surprise they can not refund nor move the extra baggage to onwards flight as the oncoming flight is not with SAS. So I have lost 679 DKK for nothing. I had this similar situation 2 yrs agon with another flight and let me tell you they returned all the money and also the customer service is was extremely helpful and understood the situation. Trust me I was so happy to see a SAS flight for my aged mom who travels regular once in 6 months, I though things will be comfortable for her but sorry will never book on SAS again. The flight ticket cost is also not budget friendly and the policies are also very convenient to their benefits. Not sure how rich SAS will be come with 679 Krs, just felt cheated. All those who book SAS flights be careful on how you book your tickets and definitely not recommended for long distance flights for sure.