United Kingdom
Review of Howe Tools Ltd
Unbelievably good service, needed a decent impact, they had the one i wanted, for the cheapest price I could see, the deliver was free and it came NEXT DAY! i got a time slot and it was within that slot, I've never experienced using the cheapest and getting the best service so hats off to Howe tools, will 100% be returning when I'm ready to get the rest of my tools, thanks guys
Review of first direct
Edited: because their customer service is actually pretty decent, theyve just got a fair bit of work to do elsewhere
Rubbish really, regular saver you cant just add money tonwhen you please, it MUST be a standing order, which is set up when you open the account, which isnt explained very clearly, you cant see when standing orders are due to come out on the current account, infact, ive not had such a basic or clunky system since banks first started using apps to manage your account
The only reason its not one star is because they answered within a few rings, honestly hasnt been worth my time to do the cass for the special deal they offer
Reply from first direct
Hi Matthew. Thank-you for your feedback today and I am sorry that you're not happy with the service. With regard to the regular saver, I will pass on your feedback about not being able to deposit into it as and when you want to the team, so that they can make it clearer. However, you can see when standing orders are due to come out of your account in the app. You just tap the 3 dots next to the account, select 'Payments', and then select 'Manage regular payments'. Selecting the standing order will show the last time it was sent, and also when the next one is due. Thank-you again. -Alex
Review of UPS UK
Updated this because once I actually got through to a customer service agent they were very quick to give me all of the info I needed and were polite and understanding, I shouldn't have had to struggle this much so I can't give any more stars for now but at least they work, if the parcel actually gets delivered without problems then I'll go for a three star
1: Website is rubbish, reloads and deletes your stuff while you are getting your banking details up
2: ordered Friday evening, they reckon they are going to collect on the monday when purchased there's no mention of even picking it up and now it sends an email to receiver saying it'll be delivered on Monday, it's going to the other end of the country and was the cheaper option.. I highly doubt same day delivery, now I am confused, do I have to stay in Saturday Sunday AND Monday to get my parcel collected?
3: no option for them to print the labels like all other companies do because noone has a printer anymore
4: I'm completely confused so I make an account hoping to find out some more details there, which I have to waive my rights to protect my personal details in doing so
5: account verification does not work and now my new account displays a blank screen
6: clearly no customer experience or customer journey testing has taken place, now I am stressed and although I would never have chosen ups before, I certainly won't again and will make sure to tell others not to also
Great work UPS you literally just have to move boxes around and you couldn't make it simple for us
Reply from UPS UK
Good morning Matthew We're really sorry to hear of your experience with us. Should you wish to seek additional support, please provide the UPS tracking number, along with your full address, telephone number, quoting case number #5380858 by emailing our UK & IE team at uktrustpilot@ups.com. Many thanks, Kate.
Review of Fasthosts Internet
Absolute scam, customer service just seems to be a bot, if it's not a bot they are just plain rude and won't answer your questions just keep repeating themselves over and over, I said okay I understand you are starting to upset me now can I please have the number for complaints and they ignored me for 5 minutes while saying this, i hung up and redialed and its the same voice again with a different name.
I was calling because they cancelled my website after 2 weeks even though i had done everything they asked for my site is now stuck with them...
Update: my issue is now solved buy it was alot of effort and i was sent to another company that said it wasn't something they can help with but they did provide me with a number to speak to a real person, once i did speak to a real person my problem was solved quickly and my site is back up and running again
Reply from Fasthosts Internet
Dear Matthew,
We're glad to hear that your issue has been resolved and that your website is back up and running again. We apologize again for the effort and frustration you experienced in getting to this point, and we appreciate your patience and persistence.
We're also glad that you were eventually able to speak to a real person who was able to assist you. We know that it's not ideal to have to be sent to another company or to have to call multiple times to get help, but we're glad that we were able to provide you with the information you needed to get in touch with someone who could assist you.
We're committed to providing the highest level of service and support to our customers, and we're sorry that we fell short of that standard in your case. We're going to use your feedback to make improvements to our processes and to ensure that our customers can get the help they need quickly and easily.
Thank you again for your patience and for sharing your experience with us. We're glad that we were able to resolve your issue and get your website back up and running again. If you have any other questions or concerns, please don't hesitate to reach out to us.
Best regards,
Eleanor