Iran
Review of Bang & Olufsen
I smashed a1 gen 2 after hundreds of euros for fixin a gift
Reply from Bang & Olufsen
Hi Azeen,
We're sorry to hear that your experience with the A1 2nd gen and it hasn't been up to expectations. Please reach out to us via https://www.bang-olufsen.com/en/support/contact with the serial number of your speaker, we will be more than happy to review this case and assist you further.
Kind regards,
Bang & Olufsen Customer Care
Review of Bang & Olufsen
I’ve gotten a b&o A1gen2 as a gift 9 months ago , i loved the high end product so much but the usb port broke and went inside, cause it was a gift i was planning on pay for repairing it in the Dubai Show room and their first diagnosis was the usb port went inside after couple of days they’ve send me this :
“We received your Beosound A1 2nd gen pink job no: TDM/00905- with USB C pin charger broken inside the speaker and grill cover with scratches and we are sorry to inform you that after checking the Mainboard is physical damaged not cover in the warranty and not repairable and parts not available in Denmark we will send back to Dubai mall showroom your speaker once they receive showroom will update you for the collection.”
Due to this experience i would reconsider buying a BMW in case of buying another one after having a problem with its sounding system!
Reply from Bang & Olufsen
Hi Azeen,
We're sorry to hear that your experience with claiming warranty for your A1 2nd gen hasn't been up to expectations. Please reach out to us via https://www.bang-olufsen.com/en/support/contact with the serial number of your speaker, we will be more than happy to review this case and assist you further.
Kind regards,
Bang & Olufsen Customer Care