Uma Kari

Very disappointing customer service experience with Sinsay Italy.

I ordered a set of 3 children’s shirts in size 98, but one of the shirts inside the sealed set was size 116. The mistake was clearly made during packaging/preparation of the order.

Customer service acknowledged the error multiple times, but instead of replacing the incorrect item or offering a reasonable partial refund, they insisted that I return the entire set — including the two correct shirts — just to receive a refund.

As a long-time Sinsay customer, I found this extremely inconvenient and not customer-oriented at all. The only compensation offered was a generic 15% discount code, even though similar discounts are already frequently available in the app.

Mistakes can happen, but what matters is how a company handles them. Unfortunately, this experience was frustrating, time-consuming, and disappointing.

I had a terrible experience with Carpisa—their products, customer service, and refund policy are deeply disappointing.

I ordered five bags, expecting quality from an Italian brand, but the reality was far from it:
❌ Made in China with poor craftsmanship
❌ No inner lining (which was not shown in the product images)
❌ Loose threads and unfinished stitching

When I requested a return, their website stated a €5 deduction, but customer service first claimed €10, and later deducted €20 from my refund—four times the amount originally stated!

Their response? Dismissive and unhelpful. They refused to acknowledge the contradiction and simply said, “return has a cost.”

This company is misleading customers with incomplete product images and changing refund terms arbitrarily. I do not recommend Carpisa and will never purchase from them again.

⚠️ If you're considering buying from Carpisa, beware! Their policies are not transparent, and their customer support is unresponsive.

I would give HDFC Bank a "0" if I could. My experience with their services has been absolutely negative. They have failed to resolve even the simplest of issues, such as clearing a refund, despite months having passed and providing all necessary transaction details.

The customer success team is particularly disappointing. Numerous representatives have reached out, claiming to "TRY" and resolve the issue, but nothing ever gets resolved. All I hear is that they will "look into the matter and revert back at their convenience." This is unacceptable for a bank that should prioritize customer satisfaction and efficiency.

If you're looking for a bank that values your time and resolves issues promptly, I would strongly recommend looking elsewhere. HDFC Bank has proven to be ineffective and unresponsive.