James Masters

We booked our Norweigan coastal cruise with Havila through Suitcase Travel. The cruise itself was great and Havila get full marks from us. What made Suitcase Travel different was the level of friendly first hand advice which helped to guide our choices and make sure we were properly prepared to get the best from the trip.

I ordered a Sorpasso chronograph. It arrived OK and looks nice but it doesn't work. It immediately started losing time then stopped completely. I've now spent over 2 weeks trying to get a response out of their customer service so I can return the watch and get a refund but they either don't reply or send links which don't work in the UK. I'm completely frustrated and fed up with the whole experience.

Sadly our experience of Suntransfers is far from good. We booked a car to take us from Mallorca Airport to our hotel in Valldemossa. On arrival there was no sign of our driver at the designated meeting place. We next went to their local airport office but it was shut with no one in attendance. This was in the middle of the day. So we had to ring their UK emergency number who got back to us to tell us the car gad broken down and we should make alternative arrangements. Of course we applied for a full refund and had it confirmed we would receive a full refund but over 3 weeks later we're still waiting. Incidentally the taxi from the rank at the air was considerably cheaper than Suntransfers anyway.