Awful experience
Awful experience. Transferred 6 times and all i wanted to do was downgrade my plan as we upgraded over a year ago to accommodate the needs at the time. in Fact we have been paying a full rate for 12 months and just didn't get around to downgrading and when i Chose to they made life a living hell. All they wanted to do was sell me bupa insurance and com bank products. In the end I asked them to just cancel the entire service. I do not trust them, we have had to call the bank to ensure they do not charge us again and block the payment or cancel the card entirely.
Reply from Tangerine Telecom
Hi Mark, we sorry to hear of this experience and we are keen to find out what's going on. We have sent you an information request so we can better assist you with your concern. Thank you for your patience. Best, the Tangerine team.