Horrible experience
I found them on a portal and booked a car rental in Alghero for a trip in mid-September. My flight got delayed and given that I was not able to pick up the car within 1 hour from the stated pick time they cancelled my reservation keeping the whole amount paid for the reservation. When asking if it was possible to get another quote they showed a absurd price for the same car. I tried to reason with them but they blamed the portal and refused to come to any agreement. Luckily was low season and there was plenty of alternatives in Alghero airport and have a lovely experience with a competitor of them. Please note that they don't even have an office inside the airport, they have only a small modular building next to the car parking. With the hindsight I am happy I didn't pick up the car from them. Their lack of professionalism (at best, if not deliberated fraud) would have been proved to be worse when controlling damages after the end of the rental. I would strongly advise against using this car rental company, even though they might offer more competitive prices than others.
Reply from Galdierirent
Dear Mr Damiani,
we have carefully read your comment and we are sorry to hear about your experience.
Our company takes customer reports seriously and we have tried to reconstruct your experience to investigate the matter further.
We have learned that your reservation was made through a commercial partner. The brokers who collaborate with our company always take care to include a summary of our rental terms and conditions on the vouchers, which can be consulted in full on our website www.galdierirent.it. Our company policy states that “If the customer arrives at the desk late for their reservation, the car will be held available for up to 59 minutes after the scheduled pick-up time.” In such cases, we recommend contacting the rental station by phone, text message/WhatsApp, or email as soon as you become aware of the possible delay.
Our colleagues in Alghero have checked the call log again and found that they were not informed of the delay. From internal checks, we have learned that the car was returned to the station well beyond the grace period.
Finally, you will understand that our colleagues, in their desire to assist you, provided you with a quote at the counter at your request using the walk-in rate, which, for obvious reasons, differs from the rate for reservations.
We are confident that you will appreciate our explanations and trust that, considering these, you will reconsider your experience with our company.