customer

Hi there,

Thank you for taking the time to share your feedback.

We understand your concerns regarding the price increase. Having reviewed your subscription, I can see that your first two subscription orders were part of our SAVE NOW promotion, which provided 50% off. Once this introductory offer ended, your subscription automatically reverted to our standard subscription discount of 20% off the retail price.

All of our subscriptions include an ongoing 20% discount, and customers with more than one product on subscription can benefit from 40% off the retail price.

We hope this helps explain the change in pricing. If you have any questions about your subscription, please don't hesitate to contact our Customer Care team directly, and we will be happy to help.

Kind regards,
Jess
YuMOVE Customer Care

Hello there,

Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction.

We’re really sorry to hear about your disappointment with the hotel you are due to go to next month, along with the difficulty you've experienced trying to make changes through TUI Flex.

We completely understand how frustrating it must be to see recent poor reviews and then feel unsupported when looking to amend your booking, especially with your holiday just around the corner.

We also sincerely apologise if you've been promised a call back that didn’t happen — this is not the level of service we aim to deliver. So we can look into this for you and offer the right support, please could you double-check the booking reference provided and provide some further booking information.

Once we have the correct details, our team can investigate further and get back to you as soon as possible.

Kind Regards and many thanks,
Lucy
Customer Support Team

TUI GROUP
TUI UK & Ireland.

Please email web-query@Rieker.co.uk

Thank you for your review and we are delighted that you had such a good experience!