Jimmy Chen

Switzerland

Reviews

Review of Carvolution

Rated 1 out of 5 stars

I totally agree with all the negative…

I totally agree with all the negative reviews on Carvolution. No consideration and empathy on customers, making threats too. What kind of Customer Service is this ? ? Money grabbing is their 1st priority, nothing else matters.

5 March 2024
Unprompted review

Reply from Carvolution

Hello Jimmy

We appreciate you sharing your feedback with us. However, we couldn't locate your profile in our client base. We encourage you to get in touch with us directly so we can better understand your concerns and work towards finding a solution together.

It's worth noting that timely payment is essential for maintaining the sustainability of our services. We strive to provide value to our clients while ensuring the financial health of our company.

Please don't hesitate to reach out to us. We're here to assist you and address any issues you may have.

Best regards
Your Carvolution-Team

Review of Carvolution

Rated 1 out of 5 stars

Excess km

This is just my critisism on Carvolution. I received my 2nd invoice again regarding my excess km. Can't they wait until the end of my subscription ? Furthermore I requested that I get a separate invoice for the excess km and subscription but no, no can do. Is this such a difficult task for the accounting department ? Are they saving on another piece of paper ? And in the beginning when I started the subscription I had to pay a fee of 390 plus 2 months subscription in advance. And just recently I got a reminder for my monthly subscription even though it's still within the limit of 14 days. All this is giving me a bad impression of money grabbing. Like I said this is only my personal opinion on Carvolution and in no way to influence anyone.

20 August 2023
Unprompted review

Reply from Carvolution

Dear Jimmy,

Thank you for sharing your feedback with us. We understand your concerns regarding the timing of invoices and the request for separate invoicing for excess kilometers and subscription fees.

Unfortunately, our current system does not allow for separate invoices, but we appreciate your suggestion and will consider it for future improvements.

Regarding excess kilometers, we are required to invoice them if they exceed the agreed-upon limit. This ensures transparency and adherence to our subscription terms.

Your feedback is valuable to us, and we're happy to take the time to explain our processes in detail and find a solution that works for you.

Best regards,
Your Carvolution-Team

Review of Carvolution

Rated 2 out of 5 stars

Excess km

In general I'm very satisfied with Carvolution. Only one condition which I find it totally unfair with the excess km. Usually it's at the end of the subscription which I've to pay for the excess km and not in the middle of the subscription. How do you know that by the end of the subscription I can always adjust back to the allowed km ?

22 May 2023
Unprompted review

Reply from Carvolution

Dear Jimmy,

Thank you very much for your feedback! We are very happy to hear that you are generally satisfied with Carvolution.
We made a conscious decision to introduce excess mileage payment at the end of the subscription to make it easier for you. This way, you'll have the ability to keep track of your mileage throughout the subscription and adjust it monthly in the Carvolution app.

In the app, you'll find a clear overview of your driven kilometers, so you can see the current driven kilometers at any time. This gives you the flexibility to adjust your driving accordingly. For example, if you drive more miles one month, you can intentionally drive less the next month and make sure, you stay within the allowed kilometers range at the end of your subscription.

Thanks again for your valuable feedback. We are always looking to improve our services and make sure you are satisfied.

Best regards
your Carvolution Team 🚗