Nana Jay

The booking process is straight forward. However, adding another passenger on the inbound leg of the journey was a little complicated. Most importantly, I have noticed a massive price hike over the past 3 years. It’s ok for this year, but I‘will be looking for alternative travel arrangements as of next year.

Efficient order processing. Excellent and pro-active customer service. Top quality products. I‘d recommend this shop any time

Very good customer service. Prompt and careful delivery. Decent value for money.
A realistic description of skill level required to assemble furniture (or an image of all the parts) would be helpful.

I‘ve been using this ferry booking platform frequently for years — it’s easy, straightforward, and reliable. And if there are queries or last-minute changes, they respond promptly and offer pragmatic, customer-friendly solutions. Highly recommended.

Asian scam — 3 test purchases all with the same outcome: 1. Order confirmation, 2. Email about a delay without indication how long, 3. Response from “customer support” consists of random prefabricated bot-texts which have nothing to do with the query.
I suspect most of the positive ratings on Trustpilot are bot-generated fakes, too. I expect better — anyway, from Trustpilot.

Don’t give them your name or e-mail address. This is a terrible scam! It looks like a search platform, but it’s only purpose is to lock you into a membership at a crazy monthly fee on top of any hourly rate you’d pay the service staff. Also, there is no information about how to cancel your registration or membership, nor any contact details at all, except for signing up for membership. They will spam your mailbox with tons of service offers and you‘ll have no way to turn this crap off. I‘m checking legal options.

User-friendly booking platform for ferries. Reliable, efficient and respond quickly to customer queries.

As soon as you sign up for the ”free trial”, DeepL will immediately collect the annual fee from your credit card — multiple times within 24 hours!! And there is no way to log in and actually use the service (you‘ll find yourself caught in a loop). To reach Support, you’d have to log in. There is no other way to contact Support or anyone else at DeepL. The physical address given in Germany seems to be a mail box — nobody answers mail sent there. Log-in is also required to cancel a subscription. The only way to stop DeepL draining your bank account is by blocking your credit card and getting a new one. Good luck getting your money back — my lawyer has been chasing them through Swiss and German courts for months. All in vain.

Unbelievable!!!

The booking process is basically easy and straight forward. One detail you may want to address: Going back to change any booking details in a previous window results in some weird error messages, like ”number of passengers must match cabin capacity“, even when a 2-bed cabin is selected for 2 passengers. Currently, the only way to get past this alert is to cancel all entries and start the booking process all over.

Update on 25 April 2023: Full refund has now arrived. Product quality and customer service have plenty of room for improvement.
In March, I ordered two different models of Giesswein shoes for € 140.- each. Delivery was prompt, but both pairs of shoes were of equally mediocre quality, poorly manufactured and, although both were the same size, one pair was far too large, and the other much too short.
I returned both pairs of shoes immediately, but got a refund only for one. I received a flippant response to my first e-mail enquiry about the missing refund, suggesting the refund had been made in two parts and that I should look at my credits more carefully. Only, the second part of the refund never settled on my account. My next two follow-up mails have gone unanswered.
My advice to interested buyers — there are better shoes out there, sold by people who actually care.