Naren Lodhia

Had a good first time experience few years back when went and I received the glasses in time as per their promise.
Based on that experience and more importantly the reviews I decided to use their service again. Extremely disappointed and totally let down this time. Their delivery was promised within 5-7 days initially, and on ordering, the receipt then said expected delivery was next day! Great! BUT I didn’t anything and 6 days passed.I was told they now don’t have the lenses which I wasn’t made aware of at time of ordering. I ordered the glasses for a special occasion and now I’m too late to order from elsewhere. They now say it will be another 5-7 days for delivery! It’s a joke!! I have no faith in this company with false promises. I’ve cancelled my order and asked for a refund! I feel the ratings and reviews are well overrated and it’s all gone to their head and they don’t seem to care less. There was no regret or feelings of sorry when they let me down. I certainly don’t recommend these guys! Gone down hill since I ordered last! Hope they learn to find ways to prevent such let downs and disappointment and show some regret and genuine apologies for their mess up.

I ordered a cordless vacuum cleaner about 3 weeks ago with full payment. They emailed confirming payment was received and my order was confirmed for a delivery, but have no delivery date.
I had no updates, tried ringing them after 2 weeks only to kept in cue for over 20 minutes before I gave up.
I tried their online support later, via chat and that was a waste of time as no one bothered to responded! I rang them today a week later, managed to speak to someone and asked the status of my order. I was horrified to be informed the product is discontinued hence I’ve not had any delivery! Feel absolutely annoyed and frustrated! Not only did they not let me know at the time of ordering but they didn’t even have the courtesy to inform me until the moment I called them! Asked why I wasn’t informed and the reply was that they were too busy!!!
Busy ripping others like me off???
They took the payment right away when I ordered but couldn’t be bothered to let me know they couldn’t supply. I wouldn’t trust them and certainly won’t order from them and I’d advise not to purchase from this company. Hopeless customer service at all levels! Now I just need to wait and hope my refund comes through soon!