Basically a scam. You do one lesson and they silently auto subscribe you to a £39 per month fee just to use the platform. So if you like me try it, don't find it that helpful and then don't revisit it for a year. A lot of money for nothing.
15 May 2026
Unprompted review
Reply from Superprof ES
Hola, Richard:
Lamentamos escuchar que el funcionamiento de la plataforma no ha quedado claro para ti. Trabajamos a diario para ofrecer un servicio lo más claro posible.
Verás, antes de finalizar tu solicitud con el/la profe adquiriste el Pase Alumno. Este pase te permite contactar con todos los profesores de la plataforma, entre las más de 1000 materias que contamos, durante un periodo mínimo de 30 días.
Esta información estaba presente en la pantalla de pago en la que introdujiste tus datos, en nuestro Centro de Ayuda y en las Menciones Legales. Además, en el momento de tu suscripción también te enviamos un correo electrónico informándote sobre el funcionamiento del Pase Alumno.
No obstante, te confirmo que en Superprof reembolsamos el importe del Pase Alumn@ siempre que no haya sido posible llevar a cabo las clases.
Si este es tu caso, por favor, escríbenos al correo hola@superprof.com, estaremos encantados de atenderte de Lunes a Viernes entre las 10h y las 18h.
5 different websites all of which did not let us checkin online :( there were points where it was almost comical (like go through 4 captures, enter your phone number, get a verification code to go to another screen that then asks you for your phone number and gives you more captions). Though one of the methods we tried to create an account with them and oh boy. They had a password filed that would only accept 6 digits... thats right, digits only, and none of the digits could be sequential i.e. 123345 is not allowed.... It is like the inverse of every other site trying to get to write a secure password and they are like naaa lets go for less than a million to brute force.
So after all these methods didn't work we tried their helpline 2hr without answer, the night before our flight because checkin only available 24hr before the flight... At some point I wonder if there some kind of inter-galatic sitcom we are secretly staring in. At least then an alian can have a laugh about all this.
The person charged twice more than I was quoted just to take off the old lock and was then not able to put on the new one because he bought the wrong lock. He also left the mess of drilling for me to clean up because he "didn't have a hoover"...
Waited on the phone line queue to 30 mins, only for that to overflow their line open hours and be kicked off. Not that hard to have a system that warns you at the start of the call.