This website fails to verify identity…
This website fails to verify identity 100% of the time, I've tried every form of ID, they try to process images and clearly don't have the expertise to do so. 100% image verification fail regardless if you use drivers license, passport etc. Totally amateurs website, don't sell any of your shares with them, not that you could anyways. good luck getting through their spaghetti code of a front end that can't process simple images
Reply from Hiive
Hi there. We’re so sorry to hear you ran into problems during the identity verification step. That sounds very frustrating. We recently reported this issue to our third-party vendor, Persona, and are actively working with them to improve the government ID verification processing so it’s smoother going forward.
In the meantime, our team is ready to help you get verified and move past this step. If you'd like to proceed, please email us at support@hiive.com so we can help.
We appreciate your feedback, as it helps us continue to improve the experience for everyone.