Terrible service, never again! I purchased a coat that was supposed to be delivered in 4 days. The item was never sent; there was a message saying there was a problem with the payment (which is not true). I contacted the customer service, and they said everything was sorted and the item would be shipped. Then today I received an email saying the order is cancelled. Apparently they don't have the item in stock and invented all these lies. This is unacceptable, terrible service, and no respect for the customers. I am still waiting for the refund.
I placed an order on the Bagage24nl website (2721944) by mistake and tried to cancel it before it was sent. There is no cancel button on their website, so I tried to call customer services many times, but they never answered the calls. I have sent three emails and received no answer as well. Now I have to pay for the delivery to send the item back, because this company doesn ' t have a customer service that works? Never again...avoid if you can.
I have purchased 3 X 5 ml perfumes for the first time in this shop. To my surprise, I received the box empty. It had only white papers and 3 small samples. I don't know if the box was opened by DPD or not, but I think the products were not sent at all. There was a delay to send them, and then I received a box with only 3 samples. I mean, who would steal 3 perfume dupes? In contact with the shop, they said that I should open a police report and that it was not their responsibility, so they could not refund me. Just be careful and choose somewhere else to buy.
22 March 2026
Unprompted review
Reply from Miregali.com
Buonasera, solo per chiarezza verso il pubblico che leggerà la sua recensione. Riportiamo la spiegazione che le è stata fornita. Ovviamente, come mostrano le numerose recensioni, non spediamo pacchetti vuoti. Anche se lei qui non lo ha scritto, ci ha contattato riferendoci di aver ritirato una scatola definita testualmente "mezza aperta" ma di non aver segnalato nulla all'operatore. Il corriere quindi segnala una consegna in regola e non ci apre possibilità di contestare nulla. Inoltre, una volta nelle sue mani dopo essersi accorta che il pacco era aperto, avrebbe dovuto accorgersi anche che il pacco fosse leggero/vuoto ed avrebbe dovuto documentare l'apertura del pacco.
I nostri pacchetti sono sigillati in tutti i lati con nastro adesivo ed etichette (come dimostrano le sue foto) e questo basta per garantirci che per manometterne il contenuto deve essere aperto completamente e risulta difficile che nessuno tra lei, il corriere ed il punto di ritiro si siano accorti di questo.
E' basilare, quando si riceve un pacco, controllare al momento della consegna che non sia danneggiato o manomesso, come quando si acquista in un negozio fisico.
Good evening, just for clarity towards the public who will read your review. We are reporting the explanation that was provided to you. Obviously, as shown by the numerous reviews, we do not ship empty packages. Even though you did not write it here, you contacted us stating that you picked up a box described literally as "half-open" but did not report anything to the operator. The courier therefore reports a proper delivery and does not give us any possibility to contest anything. Furthermore, once in your hands, after noticing that the package was open, you should have also realized that the package was light/empty and should have documented the opening of the package. Our packages are sealed on all sides with adhesive tape and labels (as shown in your photos), and this is enough to guarantee that in order to tamper with the contents, it must be opened completely, and it is difficult for none of the parties—neither you, the courier, nor the pick-up point—to have noticed this. It is essential, when receiving a package, to check at the time of delivery that it is not damaged or tampered with, just as you would when shopping in a physical store.
Avoid these scammers at all costs! Terrible service and extra charges! They charge you 10,00 to take you to the airport and 10,00 to come back. They never gave me a ticket when I paid the 10,00 for them to take me to the airport, and if you don't present this ticket, you have to pay an extra 10,00 on the way back. So add 20,00 to the website booking price! There are more honest companies in Charleroi; avoid these thieves! They don't answer messages or calls. Never again!!
This company is terrible! My flight was canceled due to a strike in Portugal, which is "normal." However, this shi* company only sent an email about the cancellation three hours before the flight's departure. They can only rebook it in two days, which is completely crazy. I will never book with them again. The little money you save can cost you many times more later.
I bought a luggage at Bagage24.nl website and It was not delivered! The reason is that my address was not complete, which is not true. B post simply returned it! However, even if It was not complete, why Bpost did not send it to a pick up point as they always do? Now the seller can not send me the package back and I lost the purchasing because of this terrible Bpost service!
I paid extra to have a home delivery from Nutritienda website. GLS said delivery was failed because I was not home. Liars! I was home just to wait for the delivery! Terrible Service! Avoi this company if you can. This is the second day in a row It happens.
Delivery to Belgium is too slow, I will not buy again.
17 July 2025
Unprompted review
Reply from Pharmacie des Drakkars
Hello, Thank you for taking the time to leave us a review. We are sorry that the delivery time did not meet your expectations. Best regards, The Pharmacie des Drakkars team.
For 2 times I did not receive my orders because Colis Prive didn´t delivery them. They lied and said I was not home and sent the package back to Temu. I contacted Temu to send by Bpost or a different company, but they don´t do anything and still keep working with this terrible and disonest company called Colis Prive. Temu doesn´t care about the customer. I will never buy again.
14 April 2025
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
This is THE WORST DELIVERY company Ever!!!!! For 2 times they said I have refused to receive the package. They lied! I was home the whole day today and they never came here. I have sent an email to them to change the delivery to any pick point, but no answer. They sent the package back to the shipper. I don´t understand why the suppliers still work with this company! TERRIBLE EXPERIENCE FOR 2 TIMES.
14 April 2025
Unprompted review
Reply from Colis Privé BeLux HUB
Hello,
Thanks for reaching out to us.
Unfortunately, the parcel reference you gave us does not seem to be correct.
We kindly invite you to provide us with your contact details by contacting our Customer Service department at www.colisprive.be using your parcel number and postcode.
This is THE WORST DELIVERY company Ever!!!!! For 2 times they said I have refused to receive the package. They lied! I was home the whole day today and they never came here. I have sent an email to them to change the delivery to any pick point, but no answer. They sent the package back to the shipper. I don´t understand why the suppliers still work with this company! TERRIBLE EXPERIENCE FOR 2 TIMES.
14 April 2025
Unprompted review
Reply from COLIS PRIVE
Goedemorgen,
Het spijt ons dat de levering niet aan uw verwachtingen voldeed. Wij stellen uw feedback op prijs. Dit zal helpen de kwaliteit van onze dienstverlening te verbeteren,
Today I received a message from this company that my package R78106802960B8620 was refused and has been sent back to the company (Temu). This is a complete absurd, as I was not home. How can they just say the package was refused? Why they did not sent it to a relay point for me to pick up? TERRIBLE SERVICE!!!!!!
29 March 2025
Unprompted review
Reply from COLIS PRIVE
Bonjour,
Votre réclamation à bien été traitée. Nous vous invitons à prendre contact avec votre E-commerçant pour connaître la suite donnée à votre dossier. Nous vous présentons toutes nos excuses pour ce désagrément.
On 30/12/24, I bought a pair of shoes for the first time on The Little Green Bag website (order 3000032164). I received an email informing me the parcel was delivered to my address by Postnl on 03/01/24. When I arrived home, nothing was there. I receive 2 or 3 parcels every week and never had a single problem like this before. I informed this company on the same day that the parcel was not delivered. The answer was that they need up to 15 days, 15 DAYS! for an investigation. This is unacceptable, they should send me a refund or another parcel while they do this investigation. Now I will travel overseas for 2 months, and I don't have the parcel that was a gift and was not refunded. First and last time buying something from this company.
3 January 2025
Unprompted review
Reply from The Little Green Bag
Dear Sabrina,
Thank you for your online review.
We are sorry to hear that you have never received your order. Our sincere apologies for the inconvenience. We have send you an e-mail with further information.
When you have any further questions you can always contact us by phone or Whatsapp.
Worst transport company ever.... ticket machines always broken, buses and trams always delay or sometimes just don't come, It is always a surprise, you never know! And very expensive. Unfortunately there is no other option in Flandres area.
1- They charge you 30,00 euros, if you pick up or take the car back at Faro´s airport between 22:00pm and 6:00am! Of course this in not mentioned before, just in that contract´s last small lines. 2- The limit on you credit card has to be the minimum of 2.000,00 euros. If you don´t have this limit available, you have to pay a 150,00 total insurance to pick up the car (much higher than any other companies).
For me these high fees and extra taxes are very ABUSIVE, my 64,00 euros rental ended up to 244,00 euros! Klass Wagen never again!
Tenha muito CUIDADO antes de contratar esta empresa!
1- Cobram-lhe 30,00 euros, se levantar ou devolver o carro no aeroporto de Faro entre as 22h00 e as 6h00! Claro que isso não foi mencionado antes, apenas nas últimas linhas desse contrato. 2- O limite do seu cartão de crédito tem que ser no mínimo 2.000,00 euros. Caso não tenha este limite disponível, terá que pagar um seguro total de 150,00 euros para levantar o carro (muito superior à qualquer outra empresa).
Para mim estas taxas muito elevadas e ABUSIVAS, o meu aluguer de 64,00 euros acabou por ficar nos 244,00 euros! Klass Wagen nunca mais!
27 May 2024
Unprompted review
Reply from Klass Wagen Portugal
Dear Sabrina Sal,
Thank you for taking the time to leave us a review. It’s very helpful even though it is a negative one.
Firstly, we would like to apologize if your experience wasn't good. We strive to make the best experience for all of our customers.
Regarding the 30 euros, this fee previously mentioned on the voucher you received right after making the booking, as well as on our terms and conditions, and you can also find this information even before booking the car clicking on the button "more info" on the website you're making the booking.
We would like to clarify that each customer has two options when picking up the car:
General Option: Deposit Hold It is possible to place a deposit hold on a VISA/MASTERCARD credit card issued in the name of the main driver.
Second Option: "Zero Risk" Insurance Alternatively, we offer the option to purchase "Zero Risk" insurance, which reduces the deposit to 0€. This insurance can also be paid with a debit card. With "Zero Risk," the customer is not responsible for any damage to the car.
In conclusion, it's advisable for you to assess which situation suits you better: blocking the security deposit on your credit card or opting for our insurance coverage. The final say always comes from the customer.
At Klass Wagen, we deeply value integrity, transparency, and respect in all our interactions with customers. Our team undergoes rigorous training to ensure they adhere to the highest standards of professional conduct.
We appreciate your understanding in this matter.
Kind regards, Vinícius A. Klass Wagen - Customer Care
1- They charge you 30,00 euros, if you pick up or take the car back at Faro´s airport between 22:00pm and 6:00am! Of course this is not mentioned before, just in that contract´s last small lines. 2- The limit on you credit card has to be the minimum of 2.000,00 euros. If you don´t have this limit available, you have to pay a 150,00 total insurance to pick up the car (much higher than any other companies).
For me these high fees and extra taxes are very ABUSIVE, my 64,00 euros rental ended up to 244,00 euros! Klass Wagen never again!
Tenha muito CUIDADO antes de contratar esta empresa!
1- Cobram-lhe 30,00 euros, se levantar ou devolver o carro no aeroporto de Faro entre as 22h00 e as 6h00! Claro que isso não foi mencionado antes, apenas nas últimas linhas desse contrato. 2- O limite do seu cartão de crédito tem que ser no mínimo 2.000,00 euros. Caso não tenha este limite disponível, terá que pagar um seguro total de 150,00 euros para levantar o carro (muito superior à qualquer outra empresa).
Para mim estas taxas muito elevadas e ABUSIVAS, o meu aluguer de 64,00 euros acabou por ficar nos 244,00 euros! Klass Wagen nunca mais!
27 May 2024
Unprompted review
Reply from Klass Wagen Romania
Dear Sabrina Sal,
Thank you for taking the time to leave us a review. It’s very helpful even though it is a negative one.
Firstly, we would like to apologize if your experience wasn't good. We strive to make the best experience for all of our customers.
Regarding the 30 euros, this fee previously mentioned on the voucher you received right after making the booking, as well as on our terms and conditions, and you can also find this information even before booking the car clicking on the button "more info" on the website you're making the booking.
We would like to clarify that each customer has two options when picking up the car:
General Option: Deposit Hold It is possible to place a deposit hold on a VISA/MASTERCARD credit card issued in the name of the main driver.
Second Option: "Zero Risk" Insurance Alternatively, we offer the option to purchase "Zero Risk" insurance, which reduces the deposit to 0€. This insurance can also be paid with a debit card. With "Zero Risk," the customer is not responsible for any damage to the car.
In conclusion, it's advisable for you to assess which situation suits you better: blocking the security deposit on your credit card or opting for our insurance coverage. The final say always comes from the customer.
At Klass Wagen, we deeply value integrity, transparency, and respect in all our interactions with customers. Our team undergoes rigorous training to ensure they adhere to the highest standards of professional conduct.
We appreciate your understanding in this matter.
Kind regards, Vinícius A. Klass Wagen - Customer Care