Bertus
Netherlands
Reviews
Review of Stipt
Review of Stipt
I love all of my Stipt products
I love all of my Stipt products! Just purchased the required tools and sprays to keep the interior of my car beautiful and clean.
Reply from Stipt
Review of Stipt
Reply from Stipt
Review of Stipt
Geweldige producten
Geweldige producten. Ik heb veel plezier van mijn foam canon en andere producten.
Reply from Stipt
Review of Vattenfall Nederland
Almost 4 months to get a Laadpaal installed
I ordered a Laadpaal in December and was told my installation date would be 17 February (2.5 months later). Once the "paal" was installed, I was told to organise the "verzwaring" of my meterkast and then phone the installer (who is contracted to Vattenfall) back to come and switch the Laadpaal over to 3 Phase. Enexis came and did the verzwaring work within ONE week.
When I phoned to alert the technician that the meterkast is ready I was told that the next possible date to do this 10-20 minute job is 28 MARCH 2025...more than a month later!! I enquired as to why this is and the lady on the phone noted that it was inconvenient for them to drive out to my area and that the 28th of March is the first date at which they will be in my area again.
I find this appalling and NOT a great way to start a relationship; basically being told that you are not important enough to get what you are paying for in a good amount of time. I know for a fact that Essent installed a laadpaal in my area within 2 weeks...
I'm sure that when it comes time to pay the invoice they won't be happy with me saying "it's inconvenient for me to pay right now so I'll do it in 4 months"..
I expected better and I'm truly disappointed that a company could operate this way.
So if you're reading this, then please get your Laadpaal somewhere else. My decision to spend the money came from an utter annoyance that there aren't enough charging stations in my "buurt" and that people with petrol cars park at the stations too, because there isn't enough parking. And now I continue to wait...I needed my problem solved, but Vattenfall doesn't seem to WANT to...
Reply from Vattenfall Nederland
Review of Odido
Impossible to get support on live chat
For two years I didn't have issues with T-mobile. Great service, I was able to reach them on live chat, and issues with invoices were always resolved.
Since it became Odido it is impossible to get a hold of an agent on live chat. The chatbot always just says "All our agents are busy". When I do find time to phone for support then my call gets cut off halfway through, after which I am not phoned back which one might expect to happen. And this is all to understand why I am being charged fees that should not be charged. I am really disappointed with how this is turning out.
UPDATE: Spoke to an agent today, not because of the response from Odido, but because I finally got through to one. While I was under the impression from the first agent I spoke to that my TV contract had run out, he noted that it was still going until mid 2024 and from there I had to pay €41 to cancel it. I mentioned that what I see in my portal is my end date being 9 Dec 23 and when I download my contract it states the same. He said that is not the case and that the contract for tv lasts a year from the date you start the subscription. For me, that was July 2023... I have no contract stating when my start and end date are nor is it on my odido portal.
UPDATE (20/01/24)
The web team sorted out the issues and agreed that the charge was incorrect. A refund has been approved. The bad experience turned better by Rosie from the web team.
Reply from Odido
Review of Kinobody
Good experience with Kinobody overall
I have been following Greg since 2014. I bought my first programs on a Black Friday Lifetime access promo and I still have access to those programs, all of them, and the cookbooks. I love the ease of the programs, the way they fit into your daily life, and if you stick to it and put in the work, like anything in life, the results are awesome!
While I lived in South Africa I could never get the supplement range but since moving to Europe I have been and the products are, in my opinion, everything they are promised to be. I started using Mojo in October 2022 and since then I have not had the flue in times when everyone around me has been sick multiple times.
When it comes to their customer support I have not had any issues that could not be resolved. Once it took a while for them to get back to me on a shipping charge that was mistakenly charged. I got a refund for it. I also had my shipment split into two packages because of logistics issues, support explained the problems and let me know that the rest of my order was underway and that I could let them know what the import charges would be so they could refund that also...That is great customer service.
All in all, I have only had good experiences with Kinobody. Programs that work, the best dipping belt in the business, and supplements that work well without all the extra stuff. Sure Greg isn't everyone's cup of tea but he has built something that adds value and the team around him is fantastic.
Review of DHL Express Nederland
Promise 2 days delivery, then takes 10. I wish I could give a 0 rating
I wish I could give a 0 rating here. DHL promises 2 days shipping to South Africa which is impossible clearly.
I chose DHL because they promise "2 days". I had to send an important document that was needed a week after I sent it and it wasn't delivered in 5 days, not to mention 2 days. I can even understand weekends could be at play but this was business days.
This is unethical as customers are making decisions based on the information they see. I raised this with DHL and asked to claim from the insurance for the package that was delivered late and is now stuck in South Africa. They just threw their Regulations in my face, regardless of the fact that they lied and I paid for insurance. When I raised the issue with DHL they got a summary of events from the South African team which was also untrue in so many ways, my correct version was barely looked at before they reverted to their regulation 🙄
So disappointed as I've used DHL many times in the past with no issues, but the last 3 times have been problematic.
Review of DHL
Promise 2 days delivery but then take 10. Unethical.
I wish I could give a 0 rating here. DHL promises 2 days shipping to South Africa which is impossible clearly.
I chose DHL because they promise "2 days". I had to send an important document that was needed a week after I sent it and it wasn't delivered in 5 days, not to mention 2 days. I can even understand weekends could be at play but this was business days.
This is unethical as customers are making decisions based on the information they see. I raised this with DHL and asked to claim from the insurance for the package that was delivered late and is now stuck in South Africa. They just threw their Regulations in my face, regardless of the fact that they lied and I paid for insurance. When I raised the issue with DHL they got a summary of events from the South African team which was also untrue in so many ways, my correct version was barely looked at before they reverted to their regulation 🙄
So disappointed as I've used DHL many times in the past with no issues, but the last 3 times have been problematic.
Review of Lovers Canal Cruises
Such a great experience from booking to cruising...
We booked the tour online and realized the time was too early if we wanted to do the Rijksmuseum as well. So I email the support line and got a message that I can expect a response within 2 business days. I got a response within an hour with my issue resolved. We had a great time and our captain was amazing! Loved every minute of it.
Review of ✅ Huurzone.nl
Huurzone listing incorrect
Huurzone listing incorrect.
A house was listed to rent and when we paid the money to view the listing further the details were completely incorrect. and more than 2 hours from where we were looking for a place.
*Update: Huurzone has been in touch and apologized for the mistake. Seems like a system error. They offered to refund the premium paid.
Reply from ✅ Huurzone.nl