Turkey
Review of Kaizen Rent
Smooth and fast pick up.
They released the deposited amount just 3 days after the drop off.
The car was new and clean, even though I rented the cheapest and base model.
I was pleased with the renting experience from Kaizenrent
Reply from Kaizen Rent
Dziękujemy za ten pozytywny sygnał. Cieszymy się, że proces wynajmu przebiegł zgodnie z planem.
Pozdrawiamy, Zespół Kaizen Rent
Review of united-rent-a-car.com
When returning the vehicle on the last day, they charged us an additional cleaning fee for the vehicle they did not have cleaned before delivering it to us.
We received a car that had just been returned by the previous customer. The vehicle was not cleaned prior to our receiving it. When I inquired about cleaning at pickup, I was informed that the car was considered clean. Although the exterior appeared satisfactory, the interior was not sufficiently clean. I was told vehicles are only cleaned when they appear particularly dirty. This was acceptable until we were later assessed an additional cleaning fee upon return. Such a policy appears unjust and unreasonable.
I am asking that if they want cars returned clean, they should also ensure every vehicle is cleaned before delivering it to each customer. Otherwise, they should not demand a cleaning fee from renters.
Reply from united-rent-a-car.com
Dear Customer,
Thank you for your message regarding the cleaning fee.
Please note that the cleaning fee is applied based on the level of dirtiness of the vehicle upon return. While we strive to deliver all cars in good condition, vehicles may not always be perfectly cleaned between rentals if the interior or exterior does not appear particularly dirty.
In this case, the fee was assessed because the vehicle’s condition at return required additional cleaning beyond the standard level. This policy ensures that all customers receive vehicles in a hygienic and acceptable state.
We appreciate your understanding and assure you that our team aims to maintain fairness and transparency in applying such fees.
Kind regards,
Review of Copenhagen Card
It was easy to use. Also, you may have a lot of benefits by purchasing a Copenhagen card instead of visiting one by one all the tourist attractions you wanna see, as it includes almost many of them.
Review of Flyone
It is the worst airways I have ever seen. Everything that may be coming to mind is for a charge, including check-in at the airport. The ticket is only for the human body. You must pay if you have carry-on baggage to take it onboard. If you don't make an online check-in, the staff will ask you to pay extra for check-in at the airport desk. It is the most ridiculous issue ever when it comes to travel. It is unacceptable. How come they can do that? Is it legal or in line with international transport rules? It is like racketeering!! I have seen something like that for the first time.
I had a ticket for two people; the system assigned me and my girlfriend separately. We requested the staff to fix it at the airport desk, and they asked us to pay more for that. We noticed while onboard that they also give those who should be together on the journey a different seat.
Review of Trip.com
I had an issue with my reservation 28833836724, the flight Beirut-Amman One Way, and I mistakenly did a negative review about my upcoming booking 29142956833 instead of the past one. Despite my fault, they reached out to me within 12 hours after my request, which was as early as possible when the official business hours started, and then they explained every detail very well and sorted out my problem. After hanging up the phone, I realised that the customer care representative, Mr Luca, took the time for longer than 20 minutes for me to make sure all my bookings were going well and fixed. He was so concerned and understanding. Thank you to Trip.com for getting back to me so fast and being attentive to our requests. I also would like to thank Mr. Luca for his patience and for taking a long time for me. I was 100 % satisfied with the service I received from Trip.com and their customer care.
Reply from Trip.com
Hi Kaan Aslan,
Thank you for the time to leave this lovely review. I appreciate that you shared with us the experience you had with our customer support.
Please know that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and exceed our customer's expectations.
Again, thank you for choosing us and please enjoy your day to the fullest!
Best regards,
Angelina
Trip.com
Review of Skyscanner
Review of www.carflexi.com
We are very pleased with the service Both the head office in Greece and the local office of Auto Union provided us. The local office's staffs in Belgrade were warm-hearted and helpful. We had been in contact with them during the rental period. We constantly asked them some question about the mean of signs and the traffic rules in Serbia. They took care of us patiently. Thank you, Mr. Milan And Mr. Petar.