Vlad

Overall, the rental experience was good, but the way the refuelling charges are presented is unnecessarily confusing.
I specifically opted for the additional “Refuelling/recharging service” during booking and paid €27 for it. The description states that you can return the car with any amount of fuel and SIXT will refill it at the normal pump price, with “no refuelling penalties or surprise fees.”
However, the way this option is presented is quite misleading. Seeing a €27 charge for “Refuelling/recharging service” in the prepaid booking gives the impression that you are paying for the convenience of returning the car without refuelling. Only after receiving the final invoice did it become clear that the €27 is purely a service fee, with the actual fuel then charged separately on top.
I understand the pricing structure now, but €27 simply for the service of putting a relatively small amount of fuel into the car feels excessive, particularly when the option is marketed as a convenient way to avoid refuelling penalties and surprise fees.
I was otherwise happy with SIXT and the rental experience, but this particular extra needs to be presented much more transparently during booking so customers clearly understand that the fee itself does not include any fuel whatsoever.

RAC is absolutely not bike-friendly, and their service for motorcyclists is shocking. Initially, a patrol unit was allocated to attend and assess whether the bike could be repaired on the spot, but they never even showed up. Instead, the patrolman simply called to say he wouldn’t be able to help and canceled the job without seeing the bike in person. RAC then outsourced the recovery to a third-party contractor using a flatbed truck - far from ideal for motorcycle recovery. There was no estimated time of arrival, no updates, and zero communication throughout the whole ordeal. For a company that advertises reliable roadside assistance, this was a complete failure and shows total disregard for bikers. I would strongly advise motorcyclists to look elsewhere.

It was nice to speak with Brandon from service team through online chat support. Helpful and informative communication. However, connecting to online support chat could be improved if push notifications could work on the background while in the queue. Had to reconnect a few times when incoming calls disrupted connection with chat queue.

At a times when global supply chain struggles these guys somehow manage to deliver appliences relatively quick comparing to other retailers. Well done Banyo!

Excellent customer service! The hob replacement due to manufacturing fault have been arranged by Riz very quick and hassle free. Highly recommend.