McRent Vienna
McRent Vienna
We had the most terrible experience where we rented a camper with a problem with AdBlue, we called the first day and was told “just to fill it up”. It was full but the company didn’t bother helping us.
We called several times during the vacation because it kept making alarms and telling us to put AdBlue on, even though the tank was full.
We even tried to put more on, but the tank was totally full.
Fast forward to the day where we are coming back with the camper and they charge us with 200 € bill because of the smallest scratch which nobody knew if it was there all along or if we had caused.
No compensation for us driving the camper with the AdBlue problem, and calling several times. No proper communication, instead a boss names Helmuth or something came and insisted on that we payed the bill, because of the time it would take for their mechanics to fix the scratch, which we still didn’t think was something we did.
No compensation for all the time we spent trying to figure out the AdBlue problem.
We will never rent from them again.
Our vacation was very different from what we had expected and not for the better.
AND, as we were waiting for our train some time later they called and somewhat accused us for putting soap in the AdBlue tank!
Just don’t rent at McRent, unless you want bad service, and accusations!