GS

George Sky

Greece

Reviews

Review of AliExpress


Rated 1 out of 5 stars

They sell faulty hardware and refuse to replace/refund - stay away!

A gamepad I bought got an obvious physical defect after less than a year after purchase. I sent a video with clear evidence of the problem to aliexpress asking for replacement or refund, but they say it's not enough proof for refund (the video clearly shows the problem!!! there's no question about it). I mean, it doesn't take a genius to get that, but I would avoid buying anything from aliexpress. The products can turn out faulty and aliexpress will just refuse to replace or refund.

6 September 2026
Unprompted review

Reply from AliExpress

Dear Customer,
We sincerely apologize for any inconvenience this may cause. We have begun investigating the issue you reported and will contact you via email within 48 hours to provide an update. We will also update the investigation progress in this post, so please check your email regularly for our updates.
Thank you for your patience and cooperation.
Sincerely,
AliExpress Customer Service Team

Review of Uphold


Rated 1 out of 5 stars

Worst customer support I have ever seen in my Life

I have been trying to get help with a ticket for longer a month now. Nobody will reply to me. I send message upon message, everything just getting ignored. I literally think I have never seen worse customer support on a site before.

30 April 2021
Unprompted review

Reply from Uphold

Hi George, we're really sorry to hear that and appreciate how frustrating it is. Our Customer Support isn't where we'd like it to be right now but we're working on big improvements. We're dealing with up to 50x normal volumes and this has created delays. Thanks for sharing your ticket number, we'll make sure our team reaches out within the next 60 mins 💪