They charged me after I cancelled the subscription
They took money from my account several days after I cancelled my subscription and also they tried to take the money EVERY 2 DAYS from my account since the beginning of the month. This is unbelievable. I want my money back
Reply from Immosurf.de
Hello Andreea,
We are sorry to hear that this situation has caused you frustration. We understand how concerning it can be when there is uncertainty around a cancellation and subsequent charges.
The subscription remains active until it has been cancelled correctly and within the applicable timeframe. We understand that this can be confusing if the cancellation was believed to be completed.
We would like to review your situation carefully to understand what happened in your specific case and assist you further.
To help review your case and assist you directly, we have reached out to the details you have provided to Trustpilot, but you have not gotten back to us. Please check your messages so our support team can connect with you and resolve this matter.
Kind regards,
Immosurf Team