I ordered a protein product from Zumub…
I ordered a protein product from Zumub for €77. The package arrived damaged and partially open. Protein powder had leaked inside the shipping box and all over the container.
I contacted customer support immediately and provided all the photos they requested. They then offered to arrange a return and asked whether I preferred a Pickup Point or collection from my address. I replied that I preferred a Pickup Point, as I had originally received the parcel through a Pickup Point.
Since then, I have not received any further response despite following up several times. I am still waiting for the return label and return instructions.
I am disappointed with the lack of communication and the way this issue has been handled. I hope Zumub will resolve this matter as soon as possible.