Callum stanhope

Inconsistent poor service

Really disappointed with the service levels of the commercial vehicle department.

The customer service department appears almost impossible to get through to.

When booking your vehicle in for repair, there is no clear communication on the time it should be dropped off. On one occasion I arrived before 08:30am, to then be told that the vehicle would not be looked at until the nightshift!

Order was delivered late, parts were missing and some damaged.

Response time to complaints is slow.

Would never order again.

Over 100 snags were found that took over 6 months to resolve, some of which are still ongoing, some I have given up on due difficulties I have had with some of the staff. One major example was the kicthen floor which was not level, this had to taken up and re-layed twice, due to poor workmanship.

Over a year since all the houses were built, the roads / paths are still not complete, wiht no defifintive end date in sight.

Our green/grass area which we pay to be maintained is not serviced reguarly, the grass is overgrown and there are weeds everywhere.

I will never purchase a Lagan property again.

Great service and very thorough reporting, would recommend to anyone buying a new home!!