Mario Gec

Hello Mario Dogma,
We’d like to clarify that we don’t have the ability to remove reviews from this platform on our end.
Regarding delivery, you are correct that we currently do not ship to Croatia. However, if you have an alternative address in one of our shipping destinations, we’d be happy to deliver there. You can view the full list of countries we serve in the “Delivery” section on our website.
We strive to maintain a high quality of service, which is why we’ve chosen to limit our delivery locations to the 27 countries corresponding to the language versions of our AUTODOC online store.
We apologize for any inconvenience this may cause and appreciate your understanding.
Best regards,
Pkwteile Team

Hi Mario, 

Thank you for getting in touch and letting us know about your experience. 

We’re sorry that it’s not been a positive one and we would love the opportunity to turn this around for you. We want to reassure you that we appreciate every review that you write on Trustpilot. 

We know that they're written with the genuine intention of helping others and we hope that you'll continue to share your experiences with our community. It would be a shame for others to miss out on your insights

I can see that our Content Integrity team contacted you previously to verify your review and potentially reinstate it. They conduct thorough investigations when a review is flagged and may request documentation to validate your experience for authenticity. Various documents are accepted for this purpose, outlined here: https://support.trustpilot.com/hc/en-us/articles/201839083-Which-documents-help-us-verify-your-review. 

Feel free to reach out to our Content Integrity Team for further assistance in exploring the possibility of getting your review back online to benefit others. You can contact them here: https://trustpilot-help.zendesk.com/hc/en-gb/requests/new?ticket_form_id=15946712462237&tf_18057003092765=lang_en_cf .

We look forward to hearing from you and seeing more of your reviews on our platform.

Dora - Trustpilot