DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY! Clear communication, crap service. Deciving website from mobile. Package went missing and because mobile checkout processes all orders over $50 to "free postage" they claim i missed out on insurance, when insurance wasn't even an option ( sent them screen shots) $800 down the drain.
In the process of getting fair training involved & and will be taking this company to court to get my money back and get them a massive fine if they don't uphold the service expected under consumer law.
Reply from Joyce Jewellery
Sorry to hear your dissatisfaction about our service. We did all we can to send the parcel to you and from tracking it did say it has been delivered by Australia Post. If you pointing the blame why not blame Australia Post and follow it up from them? We don't own the postal system to send orders door to door by hand. If we do, then you can blame us fair and truly for not sending the product to your address. Again, we have emailed you screenshot to purchase freighty for extra cover, this option is clearly available on our website once you add the product to cart. We've had this service for some time and many customers uses this option, never had we received any complaints about not seeing this option or not having it made available to them. We do apologize for your missing parcel, we strongly suggest you to communicate your case with Australia Post for a possible compensation.