most disappointing software and support experience CRAP
BaseLinker is positioned as a business-critical platform, yet we have experienced multiple major failures within days, including repeated label generation outages that brought our operation to a standstill.
The most concerning part was not the outage itself, but the complete lack of urgency from support. Multiple tickets were raised, urgent assistance was requested, and we even requested a video call to help resolve the issue. Those requests went unanswered. The only response we received was effectively to "read the documentation" while our business was unable to operate normally.
These failures occurred during a critical Amazon sales period, impacting inventory availability, order processing, operational KPIs, and revenue. When your business depends on a platform to fulfil customer orders, reliability is not optional.
What should have been treated as a critical incident remained unresolved for more than 24 hours. For a company providing services to e-commerce businesses, this is simply unacceptable.
The platform may have useful features, but when things go wrong, the real test is how a company responds. Based on our experience, BaseLinker failed that test completely.
We have lost confidence in both the reliability of the platform and the effectiveness of the support provided.