Chantelle

Absolutely horrendous customer service. I’d seriously avoid booking with them. I paid for a hotel and when I arrived it was absolutely horrendous. I’ve never stayed somewhere so dirty. I was eaten alive by bed bugs, there was a carrier bag over the smoke detector, it was filthy. The list goes on so I had to leave. I complained to hotels.com and they removed my option to leave a review for the hotel. Upon contacting them numerous times asking to leave a review, they just closed the chat. So beware!! They will not allow you to leave real negative reviews of hotels on their site. I sent them all the photos and they still won’t address the issue or give me a refund.

Do not buy from this company if you need an item for a specific date. I made an order at the beginning of December and my Royal Mail tracking is still ‘we are expecting your parcel from the sender’. I’ve contacted Lace&Lush and they just keep sending me an automated response and won’t tell me where the parcel is, despite me telling them that I need it before the 21st Dec as I’ll be leaving the delivery address. Their delivery times on the website are not at all accurate and the items are clearly shipped from China. Wish I had read the reviews sooner as I wouldn’t have ordered from them.

Great customer service from Joseph Green. Sorted my problem swiftly and efficiently. Thank you.

This was my first time buying from Passenger and I was not disappointed. Their products are high quality using good materials and the delivery was super quick! I’ll be ordering from them again.

It is actually impossible to speak to someone regarding mortgages. I’ve been on hold for over an hour and a half today and still have not managed to get through. This is the third time this week I’ve tried calling. Do not use HSBC as a mortgage provider in case you ever need to speak to someone! Shocking!

I was a first time buyer and felt like a deer caught in the headlights when it came down to choosing a mortgage, or even choosing a mortgage advisor for that matter. Trussle was fantastic and so easy to use! The whole process was made simple and the staff were amazing. All I had to do was fill in my details and provide my documents, the rest was taken care of by the Trussle staff. Highly recommend!