Andrew

TERRIBLE experience. NEVER use this company. Taxi was MASSIVELY LATE, TWICE in a single day; 45 minutes and 20 minutes !! We booked weeks in advance and confirmed again the day prior. And we paid premium price; it was NOT CHEAP !

We waited till 12mins after the scheduled pick up time and still no taxi, no text, no call. We called dispatch to be told "Can u wait 20-25mins?". I said, "No, we cannot; we have 12 small children who have been out for a long day who are tired, crying, and we have their 12 parents waiting to collect them at our house, waiting on the street and waiting to take them to their next family appointments. Send another driver." The response was they had no other driver, so just wait. Crying kids, angry parents. Completely ruined what had been a great day prior to that.

Eventually the taxi turned up LATE 45-MINS !!

Imagine you were booking for a sporting event and this shoddy company turns up 45mins late ? Imagine u are taking kids to a birthday party ? Imagine it adults going to a concert? Imagine you are going to the airport? Its NEVER OK TO BE 45mins late.

And they were NOT CHEAP; they charged a premium price !!
I truly feel like they LIED TO ME INTENTIONALLY, and took on business that they knew they could not fulfill and knew that in advance but PERPETRATED FRAUD.

We should not accept businesses like these continuing to operate in our communities. DO NOT DO BUSINESS WITH THIS SHODDY, DECEPTIVE BUSINESS. THEY WILL MISLEAD AND DISAPPOINT YOU, and RUIN YOUR EVENT.

Booked a hotel in Melbourne in AUD on an Australian credit card. When i finally saw my credit card statement I was charged an overseas processing fee by my Australian credit card co because the payment was processed overseas. Given room was quoted in AUD and the hotel is in Australia and I am in Australia, this is wrong and misleading.

Sign up was easy, and appreciate that the pricing menu is clear. Text messages told me clearly when collection was arriving, and the driver was courteous. All good for my first experience.

Absolutely awful. Zero stars. Arrived, collected luggage and called to be told that wait would be 40-50mins (not the 20-30mins advertised). After waited 50mins I called to check to be told (a lie) that my car was on its way. This was a complete lie, as I would later find. Eventually, after 3 more calls, my car arrived after 85-90mins waiting !! Each time I called I was told (a lie) that the car was "just a few minutes away" and then I would wait 15mins, call again, and be told another lie. I know it was a pre-meditated lie as the driver delivering my car I saw delivering another car (a red hatchback, to a 3-person family) just as the dispatcher on the fone first told me that my car was on its way (which it could have been, if my driver was just delivering another car... and still needed to get back to base, get in my car, and then drivve it to me). Its awful that I had 3 children under 6 waiting 90mins after a 12hr flight, but its even worse to be repeatedly lied to by the dispatcher. DO NOT TRUST THIS COMPANY. THEY DO NOT KEEP THEIR PROMISE, AND THEY LIE.

Lots of quotes. Good prices. The service I accepted was punctual and courteous. Recommend.

Fast response; replied to email same day, sent technician the following day. Technician was polite, very professional and very capable... he got the complicated job done in good time (60-90mins) and was friendly and informative throughout. Cost 195 quid to open the car, cut a new key and program it... a fair price for the work, also considering the speed of response. Would highly recommend.