Consumer

I have been hiring campers from Just Go for many years, often hiring two a year. Always had a great experience all round. The company has recently been sold to Indie Campers and the changes have been dramatic. Reduced staffing levels leading to a wait of over two hours for collection with no time slot given as was the previous system. Mild damage happened to the vehicle which was mended within hours of drop off (I actually went straight back to the depot to view the damage within hours of drop off to be told that I could not see the vehicle as already in cleaning dept) . Was given an initial figure for the damage by email which was around the figure expected and that I had also discussed with the team at the dept, however when the damage report arrived, the figure was three times as much. Have argued for weeks as the final figure was way more than the actual costs could have possibly been. Have got no where and will therefore not be hiring from Just Go again. An example of how new owners can completely change the service, policies and overall experience for the worse.

I can not recommend Clarkes 24/7 enough. After months of searching for a reliable company to install a new boiler and some additional work to two bathrooms, it has been a huge breath of fresh air to work with Simon, Adam and their team. They are efficient, punctual, with a very high standard of work going way beyond what is usually expected to make sure everything goes smoothly and efficiently. I would not hesitate to recommend them and will certainly be using them again. 10/10!

I have used Homestead twice over the last six months and on both occasions experience has been nothing short of exemplary. Rob has always got back to me very quickly and been round to the house to look at the issues immediately. The quality of workmanship has been excellent with great care being taken by the team to clear up behind them leaving no trace. I would not hesitate to recommend Homestead and have in fact already done so.

If I could rate with my experience with no stars I would. I am a sole trader and started using Hermes during the last two months to deliver samples to my customers. They have lost two parcels and have delivered late nearly everything I have shipped. The customer service is a joke. Up until today it was possible to speak to someone (if you had half an hour to wait) but as of today this is no longer an option, only an automated service which is frankly useless. I am amazed at how this company manages to keep going as their service is terrible. I would suggest that anyone thinking of using them would avoid them like the plague. How they are allowed to mess with peoples businesses and livelihoods is simply unbelievable.