Strange Business Model
Trying to purchase a product from Conors, however, they have a strange business model where there is no phone number to make customer enquiry.
In order to purchase the right product, with particular details regarding sizing, function and fit, Conors insist on email or delayed typed chat function only, taking up time, and making it very difficult to get accurate, refined information. Then on their website they state they don't do returns for wrong purchases.
They state they are in Australia, but with their hesitancy to communicate in a normal manner for a business, it raises suspicions regarding customer care.
It's a pity, because I'd really like to make a purchase. But because it is an online order, and I can't see the product, Conors make it all the more difficult by refusing to actually speak directly, providing vague, simplistic responses.
Reply from Conor - Leading Bidet Company in Australia
Our team is available via live chat and email for most of the day, and we work hard to provide detailed guidance to help customers choose the right bidet based on their toilet, sizing, and feature requirements before they place an order. This also ensures customers have accurate, documented recommendations they can refer back to. We hope to have the opportunity to assist you in finding the right product for your needs.