Dona

The service, length of time left on the website/exposure, the price, and ease of set up.
I would highly recommend this company as overall very positive, with a high degree of autonomy, user friendliness and again, timely response in answering any queries.

Received a post consult letter which is a new inclusion, as with the new format of submitting a script, Im hesitant although it looks legit, (it doesn't look professional; not from the clinic but an individual), so i am hesitant to open it; now calling the clinic, disconnected after 10 minutes and waiting again, like the lights are on, but nobody home...it's pretty poor, that this part of their model is left waiting to be addressed, even an automated message would be respectful, instead of having the caller left waiting and wondering if they will be attended to. * trying again, as nearly 9am, another 15 minutes, so in all 25, still, nobody picking up! : (((
PS. The doctors; Marks, Cheng, and Cheng have been all great to consult with.

Shoes are fine hence ordering another 2 pairs for me, one for son, another for a friend, (who lives a thousand kms away, no internet and lacking online experience), which were too small; no worries thinking exhange, and expecting FREE return as many other online stores grant, due to incorrect fit/sizing; (maybe include shipping but free returns).
I was willing to pay for P&H, but what a confusing process. After submitting reason for exchange, was given the 3 options twice...cool how generous, but "How do I go about this"...reply the 3 options 1. refund 50% keep shoes. 2 another pair and keep shoes. 3. return with full refund.
With still no instructions of how to accept option 2.
Emailed, no response.
Filled in official Saguaro contact form today to see if any reponse was forthcoming but it kept requesting order number to no avail, so sent without it; (funnily enough it accepted that) but included correct order number (just in case) in comment/reason so hopefully they get it!
I will wait as it has been under a week, but first inquiry saw a very quick response, now dropped off.
Website is confusing and they should include all information, including purchaser pays for returns as yes postage back to the US very expensive, and most I assume would just gift the shoes to another.
PS.reading reviews with similar concern, it appears random or hit and miss who gets another pair.
Saguaro honour your policy or remove it.
*.*EDIT...well and I dont think because of this review, being just busy...SAGUARO kept their promise and are sending another pair...so all good...and as started out...shoes themselves are very comfortable, hence buying more
Edit:20/8 this is what I mean...i did say all good; problem solved yet here we are Saguaro offering to help, and NO the options come up after you submit...and why the return/exchange which generally is to do with the sizing...i had to put in 'other' as a comment...so please saguaro read this again.