Maggie Nicholson

I ordered from them and got an email the next day confirming the order, but saying they were awaiting payment from Paypal. I checked Paypal a few days later and they'd been paid the day I ordered so I emailed to let them know. No response, so did the same the next day - no response again. The following day I emailed again, with a screenshot confirming they had been paid, but cancelled my order and said if I wasn't refunded within 3 days, I'd tell Paypal it was a fraudulent payment. Surprise , surprise, they responded then to say they'd had 'issues' with the Paypal link. Not enough to bother to let me know though.... They might have good prices (if you can get the goods) but their customer service is shocking!

On the positive side, they are extremely efficient at sending out the selling pack and it has very clear instructions, and they'll text to make sure you've received it.
On the negative side, they'll offer a very low price. I spoke to a local jeweller who said they'll always offer far more than online places. I was offered about £185 for 5 gold rings, plus silver cutlery and assorted bits of jewellery, which I thought was an insult. After some bartering, I got them up to £300. However if I ever sell just jewellery again, I won't waste my time going to Don't sit on it, I'd go to a jeweller.

I was going to order a freezer from them, and their website said free delivery. I wanted to recycle my old freezer and the price was £19.99 originally, but if I signed up to get their emails, there was supposed to be a 5% discount. I signed up and the discount was £10 (about half the 5%..) and the recycling cost had gone up to £24.99. The 'free delivery' advertised was only if I had delivery some time in the next 10 days - hardly practical when replacing a freezer. As it was anything up to £45 to specify a day for delivery, I went elsewhere

Easy to find a hotel in the place, and at the price we wanted. Finding the right flight was also easy and unlike other websites you offered a good range of airlines so we could pick the best option for us.

I've just received an email today (16th April) telling me my parcel will be delivered on 21st March.... That sums this website up. I sent a parcel from the UK to the Cayman islands and at first, on the journey to the US they were OK and they tracked it. After that, it was stuck in customs, then there was a travel delay, then in customs. Absolutely useless!

I booked and paid on October for a round trip for 2 people in March. About 5 weeks before we left, I got a phone call saying the airline had changed some of the flights and we had another £350 to pay (on £2500 flights). I checked the airline website and it confirmed the flights had moved by about 30 mins and said we would automatically be booked onto the new flights ( with no mention of a possible charge). So I agreed I would pay the extra, but would check with the airline and if there was no additional cost, I would put on a formal complaint. Miraculously 30 minutes later (and without paying) my new eticket arrived.

We have used World First for 12 years and the only problems I have had have been my fault. Even then World First were very helpful. Transfers are fast, and the whole process is really simple. Can't fault them.

Ordered online due to corona virus. They rang me to say some items were out of stock (not surprising in current circumstances) and offered alternatives. Items were very well packaged and delivered quickly. Excellent service and will use again