Dear AJet Customer Relations,
Dear AJet Customer Relations,
I am submitting a formal complaint and requesting a full refund for the paid seat selection service that AJet failed to provide.
Flight: VF2
Date: 23 August 2026
Scheduled departure: 12:30
Booking reference (PNR): 4CJU8M
Passengers: DХХХХ BХХХХХ and NХХХ BХХХХХХ
Paid seats: 1E and 1F
I specifically purchased and paid an additional fee for seats 1E and 1F in the first row.
On the day of departure, AJet informed me that our seats had been changed due to alleged “operational reasons”. However, seats 1E and 1F were subsequently occupied by other passengers.
Therefore, the additional service for which I paid was not provided to either passenger.
Regardless of AJet's right to change seat assignments for genuine operational reasons, the airline cannot reasonably retain payment for a premium seat-selection service that it did not provide.
I therefore request:
A full refund of the amounts paid for seats 1E and 1F for both passengers.
Written confirmation that the refund has been processed.
An explanation as to why seats 1E and 1F were reassigned to other passengers despite having been previously purchased and confirmed under our booking.
I am attaching the relevant booking documents, proof of payment, seat confirmations and AJet's notification concerning the seat change.
Please process the refund to the original method of payment.
If the refund is not processed within a reasonable period, I reserve the right to escalate the matter through the relevant consumer-protection and aviation complaint channels and, where applicable, dispute the charge for the service that was not provided.
I look forward to your prompt response.
Kind regards,
Denis.